How do I check the delivery status of my order?
You can check the status of your order in two ways:
From the Shipping Confirmation email
Click on the track and trace number that you find in the Shipping Confirmation email.
Online via the courier’s website
Click on the UPS button below, and enter your track and trace number. You can find this in the Shipping Confirmation email.
What are the delivery costs & timeline
Due to the ongoing situation with the Coronavirus, delays may occur. As a result we are extending returns on all items for 60 days.
3-5 business days
(FREE when you spend CZK 799 or more)
Tracking shows my package as delivered, but I don't have it
Please check with your neighbours to see if one of them received the package for you. If you can’t find it, contact us via Live Chat for assistance. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
Where can I have my package delivered?
We understand that sometimes you don't want to wait in all day for a delivery, that's why we offer you the option of selecting delivery to an alternative address.
You can have your package delivered to:
- Your home
- Your work
- UPS pick-up point
- Safe place at your property
Just select the desired delivery address at checkout.
How can I change my delivery address?
We are unable to change the shipping address once an order has been placed because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. You could try contacting the courier for advice.
If your order is already in transit and the courier can’t deliver it due to the wrong address, it will be automatically returned to our warehouse and refunded.
We advise you to check and update the shipping details in your Foot Locker account to avoid any future issues.
It is possible to deliver abroad?
Our couriers will deliver to either a home or work address (not PO boxes or British Forces Post Office) in the following countries;
- Czech Republic
- Denmark * (excluding Greenland, the Faroe Islands)
- France * (excluding Monaco)
- Germany * (excluding Büsingen am Hochrhein, Helgoland)
- Italy * (excluding Campione d'Italia, Città del Vaticano, Livigno, San Marino)
- the Netherlands
- Portugal * (excluding The Azores, Madeira)
- Spain * (excluding Andorra, Ceuta, Melilla, Canary Islands)
- United Kingdom * (excluding Gibraltar, The Channel Islands, the Isle of Man, the Isle of Wight, the Shetland Islands)
My country is not listed above. Can I still place an order with you?
Although we would love to receive your order, we currently cannot ship outside of the countries where our online shop is open. However, as we are constantly expanding, our aim is to reach even more European countries in the future for your full satisfaction!
* Unfortunately we can't currently ship to these overseas departments and territories. Any orders addressed to these locations will be cancelled.
Why is my expected delivery date changing?
We aim to get everything delivered within the '2-5 business days' timeframe but sometimes we may need to order stock from another warehouse or store, which means on rare occasions we have to extend the delivery time.
I didn't receive all of my items
If you realise that an item is missing after the delivery, please contact us via Live Chat immediately (in any case within 2 days following the delivery). Our team will start an investigation with the courier. As we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will refund you for the missing product(s).
Note: We generally advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us and we will refund you for the item(s).
Where is my tracking number?
You will receive your tracking number in the Shipping Confirmation email when it becomes active on the courier’s website. This will usually take 1-2 working days after placing the order.
If you have not received the email within this timeframe make sure to check the spam or junk folders in your email account (sometimes the email may end up there).
If you still can’t find it, you can contact our Customer Care team via Live Chat.
What if I am not at home when my package is delivered?
Our couriers will generally make 3 attempts to deliver your order to the specified address. Should there be nobody home, the driver may either;
- leave the parcel with your neighbour or
- deliver the parcel to a collection point where you can collect it with a photo ID.
In both cases the location will be clearly stated on the delivery note left by the driver.
What if I have received the wrong item?
In rare cases, it might happen that an incorrect item is sent out due to a human mistake. Please contact our Customer Care team via Live Chat immediately to let us know about the issue. We will do everything we can to resolve it for you.
I received a damaged package
We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit
If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).
If you notice that the contents are damaged or faulty after you already accepted the delivery, please return them by filling out the return form and using the return label. You can also contact our Customer Care team for advice.
Do you offer next day delivery?
We currently do not offer any shipping methods other than Standard. This type of delivery usually takes about 2-3 business days (a bit more if you live in Norway or Sweden).
See Shipping Information for details.
If you place your order during the weekend, we will start processing it on the following Monday.
Can I pick up my order in store?
At the moment, it’s not possible for us to ship online orders to Foot Locker stores. However, if you place a Sneaker Finder order in store, you can choose to collect it from the store.
How does the delivery to collection point work?
When selecting your delivery address, you can arrange to have your item delivered to a collection point near you. This means that the item will not be delivered to your home or work, but instead to a designated collection point (usually inside supermarkets and various other retailers).
You will receive a confirmation when the package is ready to collect.
Take along some photo ID and the confirmation email for the order, and after a quick signature, the package is yours to take away.
Why did I receive two (or more) tracking codes?
There should only be one tracking number per delivery, but if you ordered multiple items it could be that the package has been sent from multiple warehouses, and will be therefore be sent at different times with different tracking numbers.
Also check that you are checking the correct number. The tracking number is provided from the courier and will look like this: 1ZX7V0123456789876.
Sometimes people mistake their order number for the tracking number, and this is incorrect. The order number is your Foot Locker reference and separate to any numbers provided by the courier for delivery.
My order is returning to the sender - why/what does that mean?
This means that we tried on multiple occasions to deliver the package unsuccessfully, and so eventually it got returned to the warehouse.
Please contact us via Live Chat to discuss options with one of our agents. There's a possibility that we may be able to arrange a re-delivery, but depending on the time/situation it could be that we cancel the order.