FAQs

Each release will have to be reserved by either calling the store or using the reservation app: Call & Collect Reservation App How can I pre-order a limited item We don’t generally accept pre-orders through our website, but sometimes exceptions may be made for special products or...

How to Call & Collect 1. Announcement made via Foot Locker Account on Instagram and via Google 2. Call your nearest store and give them your name (must match ID) 3. Go to the store on the specified release date and time to collect your reservation 4. Pay for your reservation and leave knowin...

How does Launch Reservation work? The item will be visible on the Foot Locker App 3/5 days before the actual release date. You will then see the option to enter the draw only for selected releases, for in-store collection only.  You will then be asked to enter the location, and will be abl...

How can I create an account? Creating an account is quick and easy. Some advantages to registering are; Fast checkout: save your favourite addresses and never type them again  Order status: check your order details, track your package, and manage returns Personal details: manage your data, ...

What payment methods do you accept?    At Foot Locker Europe, we accept several types of payment: Credit and Debit Cards All major credit and debit cards, such as Visa, Maestro and MasterCard, are welcome on our website. PayPal PayPal is a safe and reliable worldwide online payments system. ...

How can I see the status of my order? You can check the status of your order in two ways: From the Shipping Confirmation email Click on the track and trace number that you find in the Shipping Confirmation email. Online via the UPS website  Click on the logo below, and enter your track and t...

How do I check the delivery status of my order? You can check the status of your order in two ways: From the Shipping Confirmation email Click on the track and trace number that you find in the Shipping Confirmation email. Online via the courier’s website  Click on the UPS button below, and ...

Country Standard Shipping Delivery times (business days) Standard Shipping Cost Austria 3-4 €7(FREE when you spend €29.99 or more)   Our couriers deliver between 8am and 6pm, Monday to Friday. Upon delivery, please inspect the packaging for damage. If it appears that the produc...

You can arrange for a courier to collect your package from your home or work. Visit UPS.com and follow the step-by-step guide below.   Shipping Label Questions You first have to answer whether you have a shipping label or not. You MUST have this before a parcel will be accepted by the courie...

I forgot to use my discount code during my order, what now? Once an order has been placed, we are unable to modify it in any way, but if your order hasn’t been shipped yet we will be happy to try and cancel it for you, so you can place a new order using the promo code.  If the promotional co...

If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.   Return options: We always advise the best place to return your order to is from where it was purchased.  Purchased at:  Return to:  If nearin...

How are refunds made? When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund ...

How can I exchange my product? Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online (except if paid with Clearpay) in one of our stores (as long as we have your desired product in stock). If you don’t wish to v...

How do I make a complaint? As an organisation, we aim to ensure that we always deliver the best levels of customer service. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is ...

What is a gift card? A gift card is a card which can be used as payment in all of our stores (Poland, Hungary, Greece and Turkey excluded). Gift cards can be purchased at our stores and make an ideal gift!   Currency Minimum value Maximum value Pound £ 5 400 Euro € 10 500 DKK 75 ...

What can I do if my size is not available? If your size is not available, you can use our in-store Sneaker Finder service or check the website regularly for restocks. Sneaker Finder (in-store) If you can't find your product in your favourite store or online, Sneaker Finder is there to help. ...

What's the return policy for something bought in store? Returns Policy Foot Locker accepts the return of unworn merchandise within 28 days from the date of purchase, in their original packaging, and with the original receipt Foot Locker shall either exchange the goods or issue a gift card fo...

Want to join our team? That’s fantastic! We are constantly looking for new talents to enrich our already fantastic group of sneaker-heads. How can I apply for a job at Foot Locker? Whether you want to work in one of our stores or feel more like a corporate job, you can find all current opportunit...

What is FLX membership & how do I sign up? Foot Locker FLX membership is a membership program through which you can earn points (XPoints), and later redeem them for offers, services, events, and much more. It's FREE to become a member and is open to all Foot Locker customers who; live in ...

How can I pre-order a limited item We don’t generally accept pre-orders through our website, but sometimes exceptions may be made for special products or promotions. The best ways to stay in the know, are; subscribe to our Newsletter keep an eye on our social media pages (Instagram, Twit...

Below are our Austrian contact details and opening hours.  Please be aware that for our mutual safety, agents are unable to place orders for you either by phone or by Chat.  Need some more help? Live chat Live Chat now Most issues can be solved using our live chat.  Check the status of your orde...

There could be a number of reasons why you didn't receive an activation email: There was a typo or error in the email address when you registered The activation email was caught by your SPAM filter Your email provider might have blocked the automated email message Internet problems may have prev...