What's the return policy for something bought in store?
Foot Locker accepts the return of unworn merchandise within 28 days from the date of purchase, in their original packaging, and with the original receipt Foot Locker shall either exchange the goods or issue a gift card for the same value.
Foot Locker shall accept the return of merchandise that is agreed by our store to be defective, not of satisfactory quality, or not fit for the purpose it was designed for. In order to validate such a defective return, we always require proof of purchase.
We will not accept a return if the goods show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:
- Signs of misuse, excessive wear or inappropriate care
- Shoes washed by machine and/or dried by excessive heat
- Cut marks on stitching, seams or uppers
- Punctured airings
- Abrasion/scuffing damage
- External contamination
- Signs of extreme damage
- Knowingly purchased small fitting shoes
- Fabric that has been stained
- Material decomposing due to prolonged dampness/wetting
This policy does not affect your statutory rights.
Your satisfaction is our priority.
As an organisation, we aim to ensure that we always deliver the best levels of customer service. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is designed to be quick, simple and fair.
You can register a complaint directly with our Customer Care team for investigation, either verbally or in writing.
It is important that you provide us with as much information as possible. When submitting your complaint to us, please include the following:
- Email address or phone number
- Any relevant reference numbers
- A clear description of your complaint
- Any documentary evidence to support your complaint
- What outcome you require
How we deal with your complaint
We will investigate your complaint in accordance with our internal complaints procedure:
- Whether your complaint is made verbally or in writing, you will be notified we have received your complaint and that it is under investigation.
- You may also be contacted if we require further information.
- On completion of the investigation into your complaint we will write to you and set out the findings of the investigation which has been carried out, whether your complaint has been upheld or rejected and the reasons for that.
Can I return an item that was purchased in the USA/Asia Pacific?
Our European stores have different point-of-sale systems, different currencies and different items in stock. As a result, our stores are not always able to accept non-European returns.
If you find yourself in this situation please contact our Customer Care team, who will contact the store and provide relevant instructions.
Is the price the same online, as it is in-store?
I purchased an item in a store. Can I return it by shipping it back to the store?
In-store purchases need to be returned to the store in person.
The reason for this is that we need a signature for the refund. This also reduces the risk of the item getting lost during shipping.
I purchased an item online. Can I return it to a store?
Yes, you can! Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you.
The refund for items returned in store will be made in cash, unless the original payment was made by credit or debit card. To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.
In-store returns are not possible if the order was placed with Clearpay.
I lost my receipt. Can I still return items?
We are sorry, that is not possible. We always* require proof of purchase and will not accept returns without it. The receipt that you receive when you purchase the item is your proof of purchase, so make sure to store it carefully.
* Yes, even in the case of Foot Locker exclusive products.
Instagram Competition Terms and Conditions
Instagram Competition Terms and Conditions (“T&C”)
By Foot Locker Europe B.V.
- The Promoter
This Competition is organized by Foot Locker Europe B.V., a limited liability company (“besloten vennootschap”), having its registered office at Ir. D.S. Tuijnmanweg 3-5, 4131 PN Vianen, the Netherlands, registered at the Chamber of Commerce under number 23067735, hereinafter referred to as “Promoter” or “Foot Locker”.
- Who can participate?
The Competition is open only to legal residents of France. You need to be 16 (sixteen) years or older to participate. Employees of the Promoter and its partners in this Promotion and any of their subsidiaries, agents or any other business involved with the administration of this Promotion, as well as their family members are not eligible to participate.
- Period of the Competition?
The raffle begins at 9:00 CEST on October 29, 2020 and ends at 23:59 CEST on October 29, 2020 (“Entry Period”). Entries submitted before or after the Entry Period or entries not complete will not be eligible. Foot Locker BV Reserves the right to change the competition window.
- How to participate?
You need to have an Instagram account and you must follow @JordanBastille on Instagram, repost the raffle post and use the dedicated hastag shown within the raffle post. By participating, you indicate your full agreement to these T&C and Promoter’s decisions regarding this Competition, which are final and binding.
- The Prizes
The Winner of the raffle will be eligible to purchase a pair of sneakers (“Prize”). Once a raffle winner is confirmed, you are eligible to visit our Bastille store to purchase your confirmed sneaker. In the event of non-availability of the Prize for any reason, the Promoter reserves the right to substitute the Prize with a prize of a similar nature. No cash alternative will be available. The Prize is not transferable. Any additional costs and taxes which may be applicable to Prize or collection of Prize not mentioned in these T&C shall be the responsibility of the Winners. Except in the event of negligence, fault or deliberate acts or omissions on the part of the Promoter or its partners, Foot Locker does not accept any responsibility or liability.
- The Raffle Winners
On October 30th, 2020, Foot Locker will draw one 200 Winners. The Winner will be decided on a random basis by checking entries that meet the criteria mentioned in points 2, 3 and 4 of these T&C. The decision of the Promoter is final and binding on all entrants. No correspondence will be entered into regarding the selection of the Winners other than with the Winners themselves. The Winners will be notified via Instagram direct message of @Jordanbastille Instagram account the same day or the day after the drawing. The Winners must confirm their acceptance of the Prize within one (1) from the correspondence via Instagram direct message and communicate there size and name. Winners will need to bring in photo I.D. that matches their confirmation direct message.
You shall respect copyrights. You cannot submit material that is copyrighted or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material.
Content cannot include or endorse other brands, trademarks, or commercial establishments. Pornographic or sexually explicit content is not allowed. Foot Locker may withdraw, edit or delete any entry that in the sole judgment of Foot Locker violates these T&C, or which may be offensive, illegal or violates the rights of any person, or in any way brings the submission process or Foot Locker’s brand name into disrepute.
- Personal data
You can exercise your rights by filling out the web form on https://www.footlocker-international.com/privacy/.
- General Conditions
In the event that the operation, security, or administration of the Competition is impaired in any way, Foot Locker may, in its sole discretion, either: (a) suspend the Competition to address the impairment and then resume the Competition; or (b) award the Prizes at random from among the eligible entries received up to the time of the impairment. Foot Locker reserves the right, in its sole discretion, to disqualify and seek damages from any individual who tampers with the operation of the Competition, violates these T&C, or acts in a disruptive or unsportsmanlike manner.
- Release and Limitation of Liability
By entering, you agree to release and hold harmless the Promoter, its parents, subsidiaries, affiliates, and advertising and Competition agencies, and each of their respective officers, directors, employees, and agents (collectively, the “Released Parties”) from and against any claim or cause of action arising out of participation in the Competition or receipt or use of any prize, including, but not limited to (a) unauthorized human intervention in the Competition; (b) technical errors related to computers, servers, providers, or telephone or network lines; (c) any errors on the social media platforms that may prevent an individual from participating or receiving direct messages; (d) printing errors; (e) lost, late, postage-due, misdirected, or undeliverable mail; (f) errors in the administration of the Competition or the processing of posts; or (g) injury or damage to persons or property. You further agree that in any cause of action, in no event shall the Released Parties be liable for attorneys’ fees or other legal costs. You waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.
You agree that any and all disputes, claims and causes of action arising out of, or connected with, the Competition or any Prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the competent court located in Utrecht, the Netherlands. All issues and questions concerning the construction, validity, interpretation, and enforceability of these T&C, your rights and obligations, or the rights and obligations of the Promoter in connection with the Competition, shall be governed by, and construed in accordance with, the laws of the Netherlands.
In the event of obvious error in these T&C, illegality, or circumstances beyond the reasonable control of the Promoter which prevent the administration of the Competition, the Promoter reserves the right to amend these T&C or withdraw the Promotion. The Promoter will not be liable for any form of loss or disappointment caused by same. In such circumstances the Promoter will make all reasonable endeavors to advise entrants of any changes or withdrawal.
Know what you want but cannot find it in your favourite store or online? Note down the Product Code for the item you want, which is visible in the product page on footlocker.eu. Go to any of our stores and ask one of our stripers to use the Sneaker Finder service to check the product’s availability in your size. If the product is available in your size in any of our European stores, the striper will book it for you and it will be delivered to your favourite address for free.
I placed an order with Sneaker Finder and received an incorrect size/wrong pair!
That definitely shouldn’t have happened! You can return the item in one of our stores where our store staff can exchange the order and if needed, create another order.
Item purchased online but exchanged in store. Who do I contact in the event of an issue?
Even if you originally bought your item online, due to the in-store exchange it now qualifies as a store purchase. Please make sure to retain the receipt confirming the exchange, as it is now your proof of purchase for the item.
Tell us about your in-store experience and receive a discount
At Foot Locker, we focus a lot of our attention on customer satisfaction, and that’s why we want to hear how your shopping experience was! For every in-store purchase you make, you will have the chance to take our survey and receive £7.50 off your next purchase.
How? It’s easy:
- Go to http://www.flpulse-eu.com
- Keeping the receipt from your latest purchase at hand, fill in the required information about the store
- Answer the questions and tell us your opinion
- At the end of the survey, you will be given a validation code. Write it down on your receipt and bring it with you on your next visit to Foot Locker to receive £7.50 off your next purchase.
To be eligible for the discount, the purchase amount of the transaction that led to the survey should be at least £30. Please note that the discount cannot be combined with any other offers and cannot be used online.