Frequently Asked Questions

Shipping and Delivery

• Schedule a parcel collection
• Delivery
• Shipping information

Return and Refunds

• Print return label
• Returns
• Refunds
• Exchanges

My Account

• My Account
• I didn't receive an activation email, can you help?
• Orders

Payment

• Payments

Online Shopping

• Coronavirus (COVID-19)
• Popular or limited edition releases
• Availability
• Checkout

In-Store Experience

• In-store

Gift Cards

• Lost Gift Cards
• Discount codes and Gift cards

FLX

• What is FLX membership?

Complaints

• Complaints

Contact

• Contact us