• Print return label

    Step-by-Step Guide   Accessing the UPS Portal As long as you have your order number, you can print your label via the UPS portal: UPS Portal - UK Customers UPS Portal - Non UK Customers   You may need to verify that you're a human, in which case just click the box that sa...

  • Returns

    If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.   How to return Step 1 - Box your items   Put item (in original packaging) in a larger box (DO NOT just send the shoe box)     St...

  • Refunds

    How are refunds made? When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund ...

  • Exchanges

    How can I exchange my product? Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online (except if paid with Clearpay) in one of our stores (as long as we have your desired product in stock). If you don’t wish to v...