We are very sorry to hear that we had to cancel your order! We try to fulfill every single order we receive, but on rare occasions, we may be unable do so. In that case, we inform you as soon as possible via email, and we always include the reason for the cancellation. We also trigger your refund at the same time we send out the email update.
- Coronavirus (COVID-19)
- Popular or limited edition releases
- Online shopping
- How can I cancel my order?
- Can I add items or make changes to my order?
- Can I place my order over the phone or through email?
- Can you tell me if my local Foot Locker store has the product I want?
- When are you getting new stock of a specific product?
- What can I do if my size is not available?
- Can I pre-order an item if it hasn’t been released yet?