Although we’d love to help, our pre-paid UPS return labels cannot be used abroad.
If you are no longer in the country of delivery, you have two options:
- You can ship the item back to the country of delivery at your own expense, then use the UPS return label to have it delivered from there to our warehouse for free.
- You can ship the item directly to our warehouse at your own expense using the address provided on the UPS return label
When using an alternative return method, we recommend you use a tracked service to prevent any loss during shipment, as we are not liable for any loss or damage resulting from using alternative return methods.