Print return label
As long as you have your order number, you can print your label via the UPS portal: UPS Portal Step-by-step guide You may need to verify that you're a human, in which case just click the box that says "I'm not a robot". Once logged in you will see this screen: Fill in the details of the p...
How to return?
Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery. For your convenience, you can choose to return your products by courier or at any Foot Loc...
When you return an item, we are committed to refund you the purchase price as soon as possible! This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund will include the cost of the returned goods,...
Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online in one of our stores (as long as we have your desired product in stock). If you don’t wish to visit our stores, you can place a new order and send the items back...
I recently returned my order with UPS but I haven’t received my refund yet.
We process all returns as fast as possible but be advised that it could take up to 14 calendar days to process your refund. If there is an issue with your order you are advised to contact our Customer Care team immediately. You will then need to complete the return form with an accurate explanati...
How long do I have to wait for my refund?
Usually, not long! Refunds generally take 3-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us... The speed entirely depends on your bank or payment provider: some banks are quicker than others. If after 10 working days you still haven’t r...
In case of damaged or faulty items
If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit. In that case, just follow the standard return process, but choose the reason cod...
I want to return my order, but I’m no longer in the country of delivery. What can I do?
Although we’d love to help, our pre-paid UPS return labels cannot be used abroad. If you are no longer in the country of delivery, you have two options: You can ship the item back to the country of delivery at your own expense, then use the UPS return label to have it delivered from there to our...
What happens if my return is not accepted?
If our team confirms that your return does not comply with our Returns Policy, the item(s) will be sent back to you via UPS, and no refund will be triggered. In such a case our Customer Care team will get in touch with you and provide the tracking number for the parcel.
Statutory Right of Withdrawal
You can withdraw (wholly or partially) from your order without providing a reason within 14 calendar days as of the day of delivery of the ordered item(s) to you. If your order relates to multiple items delivered separately, the 14 calendar days start as of the day of delivery of the last item.To...