• Sneaker Finder

    Know what you want but cannot find it in your favourite store or online? Note down the Product Code for the item you want, which is visible in the product page on footlocker.eu. Go to any of our stores and ask one of our stripers to use the Sneaker Finder service to check the product’s availabili...

  • I originally purchased my item online then exchanged it in a Foot Locker store. In case of any issues, whom should I contact?

    Even if you originally bought your item online, due to the in-store exchange it now qualifies as a store purchase. Please make sure to retain the receipt confirming the exchange, as it is now your proof of purchase for the item. For any queries, you can contact the store where the exchange was ma...

  • Can I return an item that was purchased in the USA/Asia Pacific?

    Due to the fact that our European stores have a different register system, a different currency, and we do not sell the same items, our stores are not able to exchange these items that easy. If you find yourself in this situation, please contact our Customer Care team, so that our stores can be i...

  • I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?

    In-store purchases need to be returned to the store in person. The reason for this is that we need a signature for the refund. This also reduces the risk of the item getting lost during shipping.

  • Can I return an item in a Foot Locker store if it was purchased online?

    Yes, you can! Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you. The refund for items returned in  store will be made in cash, unless the original payment was made by credit or debit card. To help avoid any issues, w...

  • I lost my receipt. Can I still return products?

    We are sorry, that is not possible. We always* require proof of purchase and will not accept returns without it. The receipt that you receive when you purchase the item is your proof of purchase, so make sure to store it carefully. * Yes, even in the case of Foot Locker exclusive products.

  • Tell us about your in-store experience and receive a discount!

    At Foot Locker, we focus a lot of our attention on customer satisfaction, and that’s why we want to hear how your shopping experience was! For every in-store purchase you make, you will have the chance to take our survey and receive 250CZK off your next purchase. How? It’s easy: Go to http://ww...