How to return your item
How do I return an item?
You can return your item to us in store or by post. Read below for each option.
How do I return an item by post?
FLX Members: Free returns within 28 days of the delivery date.
Non-FLX Members: €5 fee per return, deducted from your refund.
Steps to return by post:
Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319)
Select the item(s) you would like to return
Select the reason for your return
Print out the return label and stick it to the outer box so the courier can scan it. Do not stick the return label on the shoe box.
Take your parcel to a selected parcel point. Items cannot be left in a locker for a courier to pick up.
Return Disclaimers
Items must be in their original packaging with all tags attached
Shoes must be returned in the original shoe box
We do not accept the return of underwear, swimwear, socks and any other item
Items cannot be sent back damaged, worn or in an unsuitable condition
How do I return an item in a Foot Locker store?
Online orders can be returned for free in store for an exchange or full refund. This must be done within 28 days from the delivery date.
Take your proof of purchase (either on your phone or printed out), such as your confirmation email/shipping email.
DISCLAIMERS
Items must not have been worn, used or washed.
Items must be in original packaging with tags attached.
Shoes must be returned with the original shoe box.
These must be returned by post via our Ready Returns portal.
How to create a return?
Returns FAQs
Do I have to pay to return?
Returns in store are free of charge.
Returns to our warehouse by post:
- FLX Members: Free of charge.
- Non-FLX Members: €5 fee per return, deducted from your refund
- No fee will be charged if your item is faulty or incorrect
You may choose an alternative return method at your own risk. Foot Locker is not liable for any loss or issues that occur during the return process.
How long do I have to return an item?
You have 28 days from the day of delivery to return your items.
All items must be returned unworn and unused, in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.
How can I track my return?
As the parcel remains your responsibility until it reaches Foot Locker, ensure you obtain proof of postage. This may be required if you need to contact us about your return.
Keep a note of your return tracking number, which can be found on the return label.
I don’t have a return label.
To create a return label, click here: Ready Returns
If you're experiencing any issues, please contact our Customer Care team.
Have your order number ready so we can assist you as quickly as possible.
Can I return an item bought online to a store?
Yes, you can return an item bought online to a store, so long as it is not dirty, damaged, the wrong size, or a wrong item received. These must be returned by post via our Ready Returns portal.
Can I return an order placed in store?
Yes - orders placed in store can only be returned in store.
I purchased an item through a raffle. Can I return it?
Returning multiple packages? Here's what you need to know:
If your items don’t fit into a single box, you’ll need to generate a separate return label for each package.
Do not combine items from multiple orders into one box. Each order must be returned in its own package with a unique return label.
Packages without the correct label may be returned to you.
How to return multiple packages:
Log in to Ready Returns
Select the items you want to return in one package
Generate a return label for that package
Repeat the process for each additional package - each must have its own unique return label
Having trouble generating your return label?
Reach out to our Customer Care team
Why was my order returned to Foot Locker?
If the courier was unable to deliver your order, you can track the reason for the return using the tracking link provided in the “Your order is on its way” email or the courier’s shipping email.
Orders that are returned to Foot Locker cannot be resent. You will receive a full refund once the return has been processed.
My tracking says my order was delivered but I didn't receive it.
Sorry to hear that. Please follow the steps below:
Check for a delivery card — the courier may have left one with instructions.
Ask your neighbours — the parcel may have been left with them if you weren’t home.
Check your tracking page — the courier may have delivered your order to a collection point.
If you still haven’t located your order:
Download and complete this form. Send the completed form to our customer care team and we'll be happy to assist you.
Refunds
When will I receive my refund?
Once your parcel has been scanned by the courier we aim to process your return within 14 days, including your refund.
Where is my refund?
We aim to process all returns as quickly as possible. Please allow up to 14 days for your return to be processed and your refund issued. You’ll receive a confirmation email once your return has been completed and your refund has been made.
Please note: it can take 3 to 10 working days for the refund to appear back on your original payment method.
What should I do if my refund is incorrect?
If your refund is incorrect, please get in touch with our customer care team.
If I cancel my order, how long before I get my money back?
Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank.
If you pay by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation.
My item was cancelled. When will I be refunded?
Once your order has been cancelled, your refund will be processed within 3 to 10 working days, depending on your bank.
If you paid by credit card, we initially place a temporary hold on the full amount. In the case of cancellation, this hold will automatically be released — no action is needed on your part.
What happens to my refund if my card is no longer in use?
Your refund will be sent to your bank account linked to the card used to place the order, providing that account is still open. If that account is closed, please contact our customer care team.
I’ve paid shipping fees but returned my items. Will the fee be refunded?
If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees.
Damages & discrepancies
My item arrived damaged - what now?
We’re sorry you received a damaged item. Please return the item as soon as possible by following these instructions:
1. Inform our customer care team.
2. Return the item via our Ready Returns
Log in using the email address used to place the order and your order number (starts with 319).
3. Select the item(s) you would like to return.
4. Choose “product was damaged, dirty, worn” as the return reason and upload clear photos showing the damage.
5. Print out the return label and attach it to the outer box (not the shoe box). Items with labels on the shoe box will not be eligible for a refund..
6. Drop off your parcel at your chosen drop-off point. Your return is trackable.
Important:
Always get a receipt with a track and trace number.
Do not leave your parcel in a locker for courier collection — we cannot accept returns left in lockers.
My item became faulty after use. What should I do?
If your item became faulty after use, please follow these steps:
1. Submit a request to our customer care team.
2. In the dropdown, select “How to Return”.
3. In the description, provide a brief overview of the issue.
4. Attach the following 3 photos:
A photo from above of both shoes together/front of the clothing
A photo of both soles together/back of the clothing
Specific picture of the damage
5. Submit your request.
Our customer care team will contact you after reviewing your case.
*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted.
If you purchased your item in one of our Foot Locker stores and it becomes faulty, please return to the same (or any) Foot Locker store with your receipt or proof of purchase. Our in-store team will assess the item and help you find the best solution.
Please note:
• Store purchases cannot be returned or exchanged online.
• Items must be returned in person to a Foot Locker store.
• If you no longer have your receipt, our store team can advise on available options.
I ordered an item online, exchanged it in store, but it became faulty. Can I return my item?
Yes, you can return your item by visiting a Foot Locker store with your faulty item and your store receipt. It is not possible to return an exchange online.
I have received an item I didn’t order. What do I do?
We are sorry you received an incorrect item.
For step-by-step return instructions on how to return, see our How To Return guide.
Exchanges
Can I exchange an item?
Yes - exchanges can be made in any Foot Locker store. Bring the item in its original condition with proof of purchase.
We do not offer exchanges online. If you cannot visit a store, you can return your item by following our How to Return guide.
I bought an item online and exchanged it in store. Can I return it?
Yes - but only in a Foot Locker store. Exchanged items cannot be returned online via our Ready Returns.