Returns – Foot Locker

Before you return — choose the right method

Returning by post. Free for FLX members who were logged in at checkout. For non-FLX members, a return fee of £2.99 will be deducted from your refund. Create your return label: Return Orders Here
Returning in store. Free of charge. No return label needed. Bring your item, proof of purchase, and the original shoe box if applicable to any Foot Locker store.
Damaged or incorrect item. Return Orders Here

Important: If you have already created a return label, we recommend that you return your package by post to avoid delays in the store.

Starting a Return

What is Foot Locker’s returns policy?

You can return your item within 28 days of delivery.

To be eligible for a return, items must be unworn, unwashed, in their original condition, with all tags attached and in the original packaging or shoebox (if applicable).

We cannot accept returns for underwear, swimwear, socks, or other hygiene-sensitive items, or items that have been worn, washed, or damaged after delivery.

Bought your item in a Foot Locker Store? It must be returned to a Foot Locker Store.

Will I be charged for my return?

Your return options and any fees depend on how you choose to return your item.

Returns in store: Free of charge
Returns by post for FLX Members: Free of charge if you were logged in to your FLX account when you placed your order
Returns by post for non-FLX Members: £2.99 per return deducted from your refund
Damaged, faulty or incorrect items: Free of charge by post

To return by post: Return Orders Here

How do I return an item by post?

To return an item by post, follow the steps below. You have 28 days from the delivery date to return your item. All returned items must be in their original condition.

Click Return Orders Here
Select the item(s) you want to return
Choose a reason for return
Choose one of the following options:
- Print your return label and attach it securely to the outer shipping box (not the shoe box) or
- Create a return QR code. You don’t need a printer—simply show the code at a DHL parcel shop
The label will be printed there and attached to your parcel
Drop off your return at your selected DHL drop-off point. Do not leave your return package in a parcel locker
Keep your receipt with tracking details until your refund is processed

Please note: Do not use DHL Express.

Can I return an item to a store?

Important: Online orders cannot be returned to Foot Locker Outlet stores.

Please return your online order to a standard Foot Locker store or use our online returns process.

The following Outlet stores do not accept online returns:

Foot Locker Outlet Luton — The Mall, Unit 99-101, LU1 2TH, Luton
Foot Locker Outlet Livingston — The Centre, Unit 97A, 57 Almondvale South, EH54 6HR, Livingston, West Lothian

Yes. You can return eligible items free of charge at any Foot Locker store within 28 days of delivery.

Do not create a return label
Do not pack the item in a shipping box
Bring your item, proof of purchase, and the original shoe box if applicable
Items must be unworn, in their original condition, and with labels attached

We cannot accept returns for underwear, swimwear, socks, or other hygiene-sensitive items, or items that have been worn, washed, or damaged.

Please note:

Online orders can be returned in store, unless the item is damaged or incorrect. Damaged or incorrect items should be returned by post: Return Orders Here.
Items purchased in a Foot Locker store must be returned to a Foot Locker store only.

Find your nearest Foot Locker store.

I bought an item in a store – can I return it by post?

No. Store purchases should be returned to a Foot Locker store.

Find your nearest Foot Locker store.

My item arrived damaged. What should I do?

If your item arrived damaged, faulty, wrong, or has another issue, see Problems with My Order.

Sending a Return

How should I package my return?

Package your item securely before sending it back.

Footwear: Return it in its original shoebox. Attach the return label to an outer shipping box, not the shoe box.
Clothing and accessories: These do not need to be returned in their original packaging, but should be packaged securely to prevent damage during transit.

Make sure the return label is clearly visible and remove or cover any old shipping labels.

What if my return doesn’t fit in one box?

If your return does not fit in one box, each package will need its own unique return label or return code.

Click Return Orders Here
Select the item(s) you are putting in the first package
Generate a return label or return code for that package:
- Print the return label and attach it to the outer shipping box (not the shoe box)
- Or, if available, use the QR code option. You don't need a printer. Simply show the code at a DHL Parcel Shop, where the label will be printed and attached for you
Repeat these steps for each additional package
Drop off your returns at your selected DHL drop-off point. Do not leave your return packages in a parcel locker
Keep your receipt with tracking details until your refund is processed

Please note:

Do not combine multiple orders in one box. Each package must be registered separately.
Do not leave your return package(s) in a parcel locker.
Keep your receipt with tracking details until your refund is processed.
Do not use DHL Express.

Where do I drop off my return?

You can drop off your return at a DHL drop-off point. Keep your proof of postage and tracking number until your return has been processed.

Please note:

Do not leave your return package in a parcel locker.
Do not use DHL Express.

DHL is asking for a Waybill number

We're unable to provide a Waybill number.

Please take your return to a DHL ParcelShop service point rather than a DHL Express store.

Can I return my item using a different courier?

Yes, you can use a different return method. However, this is at your own risk. Your return remains your responsibility until it arrives to Foot Locker, and Foot Locker is not responsible for items returned using other return methods.

We recommend using the return label or return code generated through Return Orders Here and returning your parcel via a DHL drop-off point.

Tracking a Return

How can I track my return?

Once you have dropped off your return, use the tracking number provided on your proof of postage to track its progress.

Keep your proof of postage and tracking number until your return has been processed.

How do I know if my return has been received?

Track your return using the tracking number provided on your proof of postage.

Once your tracking shows your return as delivered, it has been received and will be processed.

How long does a refund take after I return an item?

Once your return has been scanned by the courier, we aim to process your return and issue your refund within 14 days.

You will receive a confirmation email once your refund has been issued.

Please note:

Keep your drop-off receipt and tracking details until your refund has been completed.
Once your refund has been issued, it may take a further 3-10 working days to appear on your original payment method, depending on your bank.

Other Return Types

Can I return a raffle item?

Yes, you can return a raffle item. Follow the standard return by post process. Drop-offs must be made at a DHL ParcelShop.

How do I return an item bought with Clearpay?

Items purchased with Clearpay can be returned in the usual way, following our standard return process.

Once your return has been processed, your refund will be reflected through your Clearpay payment arrangement in line with Clearpay Terms.

Exchanges

Can I exchange an item?

We don't offer exchanges for online orders. If you would like a different size, colour or item, please return your original item and place a new order.

You can also visit your nearest Foot Locker store and ask whether an exchange is possible in store.

Articles in this section

Starting a Return

Sending a Return

Tracking a Return

Other Return Types

Exchanges

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