Start your return now: Ready Returns
How do I return an item?
You can return your item(s) to us via post or in store. Read more about these options in the below two questions.
How do I return an item by post?
Items can be returned for free* within 14 days of the delivery date.
Before sending your items, make sure to check our disclaimers below to ensure that your item qualifies for a return.
If so, follow these steps:
- Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319)
- Select the item(s) you would like to return
- Select the reason for your return
- Print out the return label and stick it to the outer box so the courier can scan it. Do not stick the return label on the shoe box.
- Take your parcel to a selected parcel point. Items cannot be left in a locker for a courier to pick up.
DISCLAIMERS
- Items must be in their original packaging with all tags attached
- Shoes must be returned in the original shoe box
- We do not accept the return of underwear, swimwear, socks and any other item
- Items cannot be sent back damaged, worn or in an unsuitable condition
*Returns are free if you use Foot Locker’s return method. You can choose an alternative method, but the return is at your own risk.
How do I return an item in a Foot Locker store?
Online orders can be returned for free in store for an exchange or full refund. Take your proof of purchase (either on your phone or printed out), such as your confirmation email/shipping email.
- All items* must be returned within 14 days from the delivery date.
- Items must not have been worn, used or washed.
- Items must be in original packaging with tags attached.
- Shoes must be returned with the original shoe box.
*We do not accept the return of underwear, swimwear, socks or any item not suitable for return due to health protection or hygiene reasons. Additionally, the following items cannot be returned to our stores if they were originally bought online:
- Damaged items
- Dirty items
- Items received in the wrong size
- Any wrong items received
These must be returned by post via our Ready Returns portal.
How to create a return?
1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).
2. Select the item(s) you would like to return.
3. Select the reason of your return.
4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
Start your return now: Ready Returns
Do I have to pay to return?
No, returns are free providing you use our return method. You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.
How long do I have to return an item?
You have 14 days from the day of delivery to return your items.
All items must be returned to us unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.
How can I track my return?
As the parcel remains your responsibility until it arrives back to Foot Locker, ensure that you get proof of postage in case you need to contact us about your return.
Keep a note of your return tracking number found on the return label.
Can I exchange an item?
We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and exchange your item there.
When will I receive my refund?
Once your parcel has been scanned by the courier or you have returned your item to a store,
we aim to process it within 14 days, including your refund.
Where is my refund?
We try and process all returns as quickly as possible for you to receive your refund. Please allow 14 days. You should receive a confirmation email once your return has been processed and your refund made. It can take between 3 and 10 working days for the money to appear back to the original payment method.
What should I do if my refund is incorrect?
If your refund is incorrect, please get in touch with our customer care team.
What if my item is damaged?
We’re sorry you received a damaged item! Please inform our customer care team and return the item as soon as possible.
1. Inform our customer care team.
2. Return the item back to us: log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).
3. Select the item(s) you would like to return.
4. Select “product was damaged, dirty, worn” as a return reason and upload pictures clearing showing the damage.
5. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
6. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Your return is trackable.
Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
Start your return now: Ready Returns
My item became faulty after use. What should I do?
If your item* became faulty after use, please follow these steps:
1. Submit a request to our customer care team.
2. From the dropdown, select “how to return”.
3. In the description, provide a brief overview.
4. In attachments, include 3 photos of the item:
- A photo from above of both shoes together/front of the clothing
- A photo of both soles together/back of the clothing
- Specific picture of the damage
5. Submit.
Our customer care team will get back to you.
*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted.
I have received an item I didn’t order (wrong size/wrong colour). What do I do?
If you've received an item you didn't order:
1. Inform our customer care team.
2. Return the item back to us: log in to Ready Returns and fill in the email address used to place order and the order number (it starts with 319).
3. Select the item(s) you would like to return.
4. Select the reason of your return.
5. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
6. Take your parcel to your chosen drop-off point and they'll take care of the rest! Your return is trackable. Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
Start your return now: Ready Returns
I don’t have a return label.
To create a return label, click here: Ready Returns
If you’re having any difficulty, please reach out to our customer care team. Have your order number ready, so our team can easily find your order.
Can I return an item bought online to a store?
Yes, you can return an item bought online to a store, so long as it is not dirty, damaged, the wrong size, or a wrong item received. These must be returned by post via our Ready Returns portal.
Can I return an order placed in store?
An order placed in store can only be returned in store.
To find your nearest Foot Locker store, click here: Store Locator.
I’ve paid shipping fees but returned my items. Will the shipping fees be refunded?
If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees.
What happens to my refund if my card is no longer in use?
Your refund will be sent to your bank account linked to the card used to place the order, providing that account is still open. If that account is closed, please contact our customer care team.
If I cancel my order, how long before I get my money back?
Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank.
If you pay by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation.
My item was cancelled. When will I be refunded?
We’re sorry we had to cancel your order! Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank. If you paid by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation.
Why was my order returned to Foot Locker?
If the courier was unable to deliver the order, you should be able to track the reasons why it is being returned by using the tracking link received in the "your order is on its way" email or the courier's shipping email.
An order that is being returned to Foot Locker cannot be resent back to you. You will be refunded in full once the return has been processed.
My tracking says my order was delivered but I didn't receive it.
Sorry to hear this. Please follow the steps below:
1. Check to see if you received a delivery card from the courier.
2. If the courier was unable to find you, they may have left the parcel with one of your neighbours.
3. Check your tracking page in case the courier left your order at a collection point.
If you still haven't found your order, please download and fill in this form. Once you've filled in the form, send it to our customer care team and we'll be happy to assist you.