Shipping

Estimated time: 2–6 working days

Cost:

Non-FLX members:

• £3.99 for orders under £99.00 - shipped from warehouse 
• £6.99 for orders under £99.00 - shipped from store 

FLX members:

• Free shipping on all orders

Available only for items shipped from our UK warehouse. You'll see this option at checkout when it applies to your order.

Estimated time: 1–2 working days

Cost:

• £4.50 for FLX members
• £5.99 for non-FLX members

Estimated time: Up to 6 working days
Cost: Free

Available at participating Foot Locker stores — select at checkout. Find out more about Click & Collect.

• We deliver to home or work addresses within the UK
• We do not deliver to: 
  • PO Boxes
  • Packing stations
  • Access points
  • British Forces Post Offices (BFPO)

We also do not ship to Gibraltar, the Channel Islands, the Isle of Man, the Isle of Wight, or the Shetland Islands.

In the UK, delivery usually takes 2–6 working days.

To check your estimated delivery date:

• Use our Order Status tool with your order number and email address
• Or log in and check "My Orders" in your account

Unfortunately, this option is not available.

You can monitor your parcel using our Order Status tool with your order number and email address.

You can track your order using our Order Status tool.

Just enter your order number and the email address used at checkout.

We work with multiple couriers. To find out who's handling your delivery:

• Check your shipping confirmation email
• Or use the Order Status tool

Each parcel has its own tracking number, so you'll get one email per delivery if your items are shipped from different locations.

When you order multiple items, they may come from different locations.

Each item will be shipped separately, and you'll get one tracking email per parcel.

You must order from the website that matches your delivery country.

For example, to ship to the UK, place your order on the UK website.

Unfortunately, once your order is placed, the delivery and billing addresses can't be changed.

For future orders, you can update your saved addresses anytime in your FLX account.

Yes. Just uncheck the box that says "Use shipping information as billing address" and enter both separately at checkout.

No, you won't be charged customs fees.

If you do receive a customs bill, please contact our Customer Care team for help.

• If you return your entire order, we'll refund any shipping fees you paid.
• If you're only returning part of your order, shipping fees won't be refunded.

Want free shipping next time? Become a FLX member!

For help with missing parcels, tracking issues, items not received, or orders returned to us, please see our Delivery Issues article.

For all information on returns and refunds, visit our Returns & Refunds section.