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Call & Collect for Releases

  • Updated

 

How to Call & Collect

  1. Announcement made via Foot Locker Account on Instagram and via Google
  2. Call your nearest store and give them your name (must match ID)
  3. Go to the store on the specified release date and time to collect your reservation
  4. Pay for your reservation and leave knowing you've copped those special pair of kicks!
Important Customer Information
  • Only one pair of shoes per customer.
  • Collection must be done by the person who made the reservation. NO ID = NO SHOE.
  • An Instagram post will notify when it is possible to call the store.
  • We kindly ask for you to call your nearby store to check size availability and reserve using name, pick up date & time.
Pick Up Date Instructions
  • Calling the store only possible on days + hours communicated via Instagram.
  • ID must be shown to verify name on winners list. NO ID = NO SHOE
  • Customers can only reserve and collect one pair.
  • Local COVID restrictions need to be respected and adhered to.

Unable to make it on day to collect:

There may be times when you cannot make it on the specified day to pick up their call and collect order. You should inform the store where the reservation was made to see if an alternative date and time for collection can be arranged.

Pay By Link for Call & Collect Releases in Select Foot Locker Stores

Foot Locker is now offering customers the opportunity to Pay by Link for Call & Collect releases in a select number of stores.

When you contact a participating store on the Call & Collect date, you will be offered to pay for the sneakers via Pay by Link. If you agree to pay via this method, the store associate will advise you of the process then in the afternoon you will receive a message via WhatsApp with a link to complete the payment.  The payment must be completed within 4 hours from when the message is received.  You will need a valid Visa/Mastercard to complete the purchase.

Although it is not mandatory to pay by this method, doing so will allow you the opportunity to collect your sneakers up to 1 week after the release date.

Pay by Link is available in the following stores:

Country City Street Post Code Tel. Number
SPA MADRID C/ Preciados, 6  28013 0034/915227454
SPA BARCELONA Plaça de Catalunya, 20 08002 0034/936072040
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