Returns & Refunds

You can return your item to us in store or by post. Read below for each option.

Items can be returned for free* within 28 days of the delivery date. 

 

Before sending your items, check our disclaimers below to ensure that your item qualifies for a refund.

1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319)
2. Select the item(s) you would like to return
3. Select the reason for your return
4. Print out the return label and stick it to the outer box so the courier can scan it. Do not stick the return label on the shoe box.
5. Take your parcel to a selected parcel point. Items cannot be left in a locker for a courier to pick up.

For Return Conditions: Click here

*Returns are free if you use Foot Locker’s return method. You can choose an alternative method, but the return is at your own risk.

Important: If you generate a return label online, your order can no longer be returned in‑store. Once the label is created, the item must be returned by post using the provided return label.

Online orders can be returned for free in store for an exchange or full refund. This must be done within 28 days from the delivery date. Take your proof of purchase (either on your phone or printed out), such as your confirmation email/shipping email. 

Items that cannot be returned in-store (if purchased online)

The following items must be returned by post and cannot be returned to our stores if originally bought online:

• Damaged items

• Dirty items

• Items received in the wrong size

• Incorrect items received

These must be returned by post via our Ready Returns portal.

 

For step-by-step return instructions, see our How to Returns guide.

No, returns are free providing you use our return method. You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.

You have 28 days from the day of delivery to return your items.

All items must be returned to us unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.

As the parcel remains your responsibility until it reaches Foot Locker, ensure you obtain proof of postage. This may be required if you need to contact us about your return.

Keep a note of your return tracking number, which can be found on the return label.  

We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item. 

Yes, you can return your exchanged item, but only in a Foot Locker store. Exchanges cannot be returned online via our Ready Returns portal.

 

To create a return label, click here: Ready Returns 

If you're experiencing any issues, please reach out to our customer care team.

Have your order number ready so we can assist you as quickly as possible.

Yes, you can return an item bought online to a store, so long as it is not dirty, damaged, the wrong size, or a wrong item received. These must be returned by post via our Ready Returns portal.

Yes - orders placed in store can only be returned in store.

Yes, you can: Please see our step-by-step How to Return Instructions 

• If your items don’t fit into a single box, you’ll need to generate a separate return label for each package.

• Do not combine items from multiple orders into one box. Each order must be returned in its own package with a unique return label.

• Packages without the correct label may be returned to you.

How to return multiple packages:

1. Log in to Ready Returns

2. Select the items you want to return in one package

3. Generate a return label for that package

4. Repeat the process for each additional package - each must have its own unique return label

Having trouble generating your return label?

Reach out to our Customer Care team.
 

Your refund will be sent to your bank account linked to the card used to place the order, providing that account is still open. If that account is closed, please contact our customer care team.

If the courier was unable to deliver your order, you can track the reason for the return using the tracking link provided in the “Your order is on its way” email or the courier’s shipping email.

Orders that are returned to Foot Locker cannot be resent. You will receive a full refund once the return has been processed.

Sorry to hear that. Please follow the steps below:

1. Check for a delivery card,  the courier may have left one with instructions.

2. Ask your neighbours, the parcel may have been left with them if you weren’t home.

3. Check your tracking page, the courier may have delivered your order to a collection point.

If you still haven’t located your order:

Download and complete this form. Send the completed form to our customer care team and we'll be happy to assist you.

Once your parcel has been scanned by the courier we aim to process your return within 14 days, including your refund.

We aim to process all returns as quickly as possible. Please allow up to 14 days for your return to be processed and your refund issued. You’ll receive a confirmation email once your return has been completed and your refund has been made.

Please note: it can take 3 to 10 working days for the refund to appear back on your original payment method.

If your refund is incorrect, please get in touch with our customer care team.

Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank. 

If you pay by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation. 

Once your order has been cancelled, your refund will be processed within 3 to 10 working days, depending on your bank.

If you paid by credit card, we initially place a temporary hold on the full amount. In the case of cancellation, this hold will automatically be released — no action is needed on your part.

If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees. 
 

Take advantage of free shipping by becoming a FLX member now!

 

We’re sorry you received a damaged item! Please inform our customer care team and return the item as soon as possible.

1. Inform our customer care team.

2. Return the item back to us: log in to Ready Returns

• Log in using the email address used to place the order and your order number (starts with 319).

3. Select the item(s) you would like to return.

4. Choose “product was damaged, dirty, worn” as the return reason and upload clear photos showing the damage.

5. Print out the return label and attach it to the outer box (not the shoe box). Items with labels on the shoe box will not be eligible for a refund..

6. Drop off your parcel at your chosen drop-off point. Your return is trackable.

Important:

• Always get a receipt with a track and trace number.

• Do not leave your parcel in a locker for courier collection — we cannot accept returns left in lockers.

If your item became faulty after use, please follow these steps:

1. Submit a request to our customer care team 

2. From the dropdown, select “how to return”.

3. In the description, provide a brief overview.

4. In attachments, include 3 photos of the item:

• A photo from above of both shoes together/front of the clothing 
• A photo of both soles together/back of the clothing 
• Specific picture of the damage

5. Submit your request. Our customer care team will get back to you.

*Items that have been altered, repaired, misused or washed (sneakers) will not be accepted. 

Yes, you can return your item by visiting a Foot Locker store with your faulty item and your store receipt. It is not possible to return an exchange online.

 

Please return it back to us:

For step-by-step return instructions on how to return, see our How To Return guide.

We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item. 

Yes - but only in a Foot Locker store. Exchanged items cannot be returned online via our Ready Returns.