Important Information
This article provides instructions only for how to complete the Goods Not Received (GNR) form.
The form itself is not available online and will be provided directly by our Customer Care team if required.
What You’ll Need
- Your order number
- Your tracking number
- The order date and shipping date
- A list of the missing item(s) - include only the SKU numbers (you can find this in your email from our Customer Care team)
-
A valid signature - handwritten or digitally drawn
Typed names will not be accepted as valid signatures.
If You Don’t Have a Printer
You can still submit the form using one of the following approved methods:
Option 1: Fill it out digitally
- Open the form using Adobe Acrobat or another PDF editor
- Complete all required fields
- Add a digital signature (drawn, not typed)
Option 2: Use a Word document
- Copy the contents of the form into a Word file
- Fill it out and sign (digitally or by hand)
- Ensure the format matches the original form exactly
Submitting the Form
- Attach the completed form or a clear photo in your reply to our message
- Or send it via Live Chat, quoting your case reference number
Deadline
Your claim must be submitted within 30 days of the delivery date shown in your tracking information.