Need some help?
Live Chat
Most issues can be solved using our live chat.
Our live agents are available from:
| Lisbon/London Time | Amsterdam/Berlin Time | Athens Time | |
| Monday - Friday | 08:00 - 19:30 hrs | 09:00 - 20:30 hrs | 10:00 - 21:30 hrs |
| Saturday & Sunday | 09:00 - 16:30 hrs | 10:00 - 17:30 hrs | 11:00 - 18:30 hrs |
Our Chat Bot is available 24 hours a day, 7 days a week.
- Check the status of your order
- Get your tracking number
- Check the status of your refund
- Print a return label
- Want to cancel your order
- Have troubles with ordering or your account
When contacting us, please have your Order Number, Email, Address and Mobile number to hand. This will help speed things along once connected.
Please note: For security reasons, agents are unable to place orders for you either by phone or by Chat.
For more in-depth issues, it's quicker and easier to send us an email detailing your problem. For instance:
- if our product became faulty
- when tracking says your order was delivered but you didn't receive it
- when you have a complaint
Address
All mail can be addressed to our European Headquarters in the Netherlands.
Foot Locker Europe.com B.V.
Ir. D.S. Tuijnmanweg 3-5
4131 PN Vianen, The Netherlands
KvK Utrecht no. 30181126
Donations or Sponsorship
If you have a Donation or Sponsorship request you would like us to review, please send it to us using the form above, and we will be happy to review the proposal. Please be advised that due to the large number of requests we get on a daily basis, it is impossible for us to respond back to each and every request.