What happens if I’m not at home when my order is delivered?

Our couriers will generally make 3 attempts to deliver your order to the specified address. Should there be nobody home, the driver may either;

• leave the parcel with your neighbour, or
• deliver the parcel to a collection point, where you can collect it with a photo ID.

In both cases the location will be clearly stated on the delivery note left by the driver.

DHL Parcel UK

If your parcel has been shipped with DHL Parcel UK, you have the option to;

• rearrange the delivery to a more convenient weekday
• collect the parcel from the depot, or
• collect the parcel from your local parcel shop.

If you don’t collect the parcel by the 5^th working day following the first delivery attempt, it will be returned to Foot Locker and refunded. Unfortunately, it is not possible for us to arrange a new delivery at that point, but you are always welcome to place a new order.