Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.
For your convenience, you can choose to return your products by courier or at any Foot Locker store (excluding orders placed with Clearpay). In both cases, you have to do so in the same country where the order was shipped.
To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and original packaging included. We reserve the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
Refund options
| Purchased At: | Return At: | Refund Method: |
| Purchased in Store | Returned in Store | Gift Card or Exchange |
| Purchased Online/SF | Return in Store | Cash/Original Payment/Exchange |
Select your courier
Other couriers
If you wish, you can also choose to ship the items with a different courier or regular mail, although we don’t recommend that: if our return label is not used, we will refund neither the postage fees nor any theft or loss during transport. We recommend in any case that you to opt for a tracked service.
In-store (excluding orders placed with Clearpay)
Take the item(s) you wish to return to your nearest store along with the order invoice and order confirmation email and our staff will be happy to assist you. The refund for items returned in store will be made in cash, unless the original payment was made by credit/debit card
Note: the return of orders placed with Clearpay cannot be accepted in store.
To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.
Check our Store Locator to find a Foot Locker store near you.