How are refunds made?
When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy.
The refund will include the cost of the returned goods, and in the case of a full return (when you return all items belonging to the same purchase), you will also the receive back the (outbound) shipping charges (based on the least expensive type of delivery offered by us). If you return only part of the item/s belonging to the same purchase, the shipping charges will not be refunded.
Refund options
Please note, due to COVID-19 restrictions, In-store Returns are not currently possible.
| Purchased at: | Return at: | Refund method: |
| Purchased in Store | Returned in Store | Gift Card or Exchange |
| Purchased Online/SF | Return in Store | Cash/Original Payment/Exchange |
The refund will be issued to the same payment method used for the order, with the following two exceptions:
- When returning an item in one of our Foot Locker stores, the refund will be made in cash (unless the original payment was made by credit or debit card). Please note: the orders placed with Clearpay cannot be returned in store.
- If the order was paid by cash on delivery (Netherlands only) the refund will be made by bank transfer to a valid bank account to be provided by you. To speed things up, once you've handed your parcel to UPS, please contact our Customer Care team and provide your billing address, IBAN and BIC.
Please note, refunds for Clearpay will be refunded from Foot Locker to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.
Can you refund me the price difference of a product I ordered?
All prices at the point of sale are final, and therefore we don't offer refunds on price differences.
Timescales
How long it will take to receive my refund?
Usually, not long! Refunds generally take 3-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us. The speed entirely depends on your bank or payment provider: some banks are quicker than others.
I haven't received my refund yet
If after 10 working days you still haven’t received your refund, please contact your bank and our Customer Care team.
Please note that if you paid using PayPal or Clearpay, the refund will be issued back to your account and not directly to the card associated with said account.
How soon will I be refunded after canceling an order?
What if my refund is incorrect?
If there is something wrong with your refund, please contact our Customer Care team via Live Chat.
Klarna refunds
If there is an issue with your Klarna order, please contact us, in the first instance, via Live Chat.
PayPal dispute
In the first instance, please contact Paypal. You can find more information on their Buyer Protection Resolution page.
If you have already contacted Paypal and are looking for an updated status from Foot Locker's end, please contact us via Live Chat.
Clearpay refunds
For refunds where Clearpay was the original payment method, item(s) must be sent back to Foot Locker’s warehouse for the refund to be processed. Please note, refunds for Clearpay will be refunded from Foot Locker to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.
Have more questions about Clearpay returns? Go to help.clearpay.co.uk.
As refunds cannot be processed in-store where Clearpay was the original payment method, it is not possible to return the item(s) in one of our stores.
In case you have not received a return shipping label you can do one of the following:
- Log-in to your account, go to the "Orders" section and select the order you are returning. You will be able to download and print a return label.
- Contact our Customer Service by phone or email: they will be happy to assist you with obtaining a new return label.
Can I get a refund in store, for an item purchased online?
Yes, you can! Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you.
The refund for items returned in store will be made in cash, unless the original payment was made by credit or debit card. To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.
! Note: In-store returns are not possible if the order was placed with Clearpay, and are only accepted in the same country of delivery.