When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy.
The refund will include the cost of the returned goods, and in the case of a full return (when you return all items belonging to the same purchase), you will also the receive back the (outbound) shipping charges (based on the least expensive type of delivery offered by us). If you return only part of the item/s belonging to the same purchase, the shipping charges will not be refunded.
The refund will be issued to the same payment method used for the order, with the following two exceptions:
Refund options
| Purchased At: | Return At: | Refund Method: |
| Purchased in Store | Returned in Store | Gift Card or Exchange |
| Purchased Online/SF | Return in Store | Cash/Original Payment/Exchange |
- When returning an item in one of our Foot Locker stores, the refund will be made in cash (unless the original payment was made by credit or debit card). Please note: the orders placed with Clearpay cannot be returned in store.
- If the order was paid by cash on delivery (Netherlands only) the refund will be made by bank transfer to a valid bank account to be provided by you. To speed things up, once you've handed your parcel to UPS, please contact our Customer Care team and provide your billing address, IBAN and BIC.
Please note, refunds for Clearpay will be refunded from Foot Locker to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.