Fancy a different colour? Size does not fit as expected? No problem.
You can place a new order and send the items back following our standard Return Procedure. We will then issue a refund for your first order. The reason for this is that our warehouse is not set up for exchanges, so please remember that if you send the item back via UPS, it will be automatically processed as a return.
You can also go to a store and inquire directly there if they can exchange the item for you (you have 28 days from the delivery to do so - except if paid with Clearpay, see more info here). Please note that the possibility to exchange is entirely at the store's discretion.
In case you have received a defective, damaged or wrong item, we are here to help! Please contact us via Live Chat first.
What are the conditions for exchanging my item(s)?
To allow for your exchange to be accepted, please make sure the merchandise is
- in its original condition
- unused
- has all tags and original packaging included.
We reserve the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
No!
If the item you want is more expensive than your original item, you will will be required to pay the difference in price.
If the item you want is less expensive than your original order, we will either refund the difference, or offer store credit for the remaining amount.
If you don't have the receipt, you may still be able to exchange the item in-store, provided the item is in an unworn condition, with all original packaging and labels attached.
No. Your item/s will need to be in the original box/packaging, with all original labels attached.
28 days from the day of purchase/date of delivery.
Exchanging orders that were purchased using Clearpay (UK)
If you bought an item online using Clearpay, you should return it to the warehouse and not to a store. A refund will be processed back to Clearpay.
In-store purchases - If you have purchased an item in store using Clearpay, please visit a Foot Locker store, with your receipt for a refund to be processed.
We cannot provide refunds via giftcard or cash for Clearpay purchases in store.