Are you delivering?
Yes, please see Shipping Information for more details.
Can I pick up and return parcels at collection points?
Yes, the courier service will usually make 3 attempts to deliver your order to the specified address. If nobody is home, the driver may either:
- leave the parcel with your neighbour
- deliver the parcel to a collection point, where you can collect it with a photo ID, applies to UPS only. If your item has been delivered to a collection point, it is advisable to collect your item as soon as possible in case local restrictions change.
In both cases the location will be clearly stated on the delivery note left by the driver.
Is it safe to receive orders?
We are working closely with our delivery partners to ensure all deliveries arrive safely. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries.
According to the World Health Organization (WHO), there is no risk of parcels being contaminated and pose no risk to customers.
Have you extended the return policy?
If you are not completely satisfied with your article, you can return the item within 28 days from purchase.
Can I return my online order to a store?
If your store is open, you can return or exchange your item(s) at the store.
Check the Store locator here to check the status of your nearest store.
If your store is closed due to lockdown, you can return your item/s via courier. See How to Return on the Help Centre for more information.
Can I return my unwanted item by courier?
Please see How to Return on the Help Centre.
How can I return item bought in store?
Please see How to Return on the Help Centre. If you are not completely satisfied with your article, you can return the item within 28 days from purchase.
When I return something, how quickly will I be refunded?
Refunds will be processed to the original method of payment within 14 days after the warehouse have received your return. The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.
Can I use my gift card online?
At present, gift cards can only be redeemed in-store.
Use our Store Locator to find your nearest Foot Locker.
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