Frequently Asked Questions

Shipping and Delivery

• Schedule a parcel collection
• Delivery
• Shipping Information
• How can I track my order?

Return and Refunds

• Print return label
• Returns
• Refunds
• Exchanges
• Statutory Right of Withdrawal

Account and Order Details

• My Account
• I didn’t receive an activation link for my account. Can you help?
• Orders

Payment

• Payments

Online Shopping

• Coronavirus (COVID-19)
• Popular or limited edition releases
• Availability
• Checkout

In-Store Experience

• Instagram Competition - Terms and Conditions
• In-store

Gift Cards

• Discount codes and Gift cards

FLX

• What is FLX membership?

Complaints

• Complaints

Contact Us

• Contact Us

Downloads

• Downloads