Frequently Asked Questions
Coronavirus (COVID-19)
Shipping and Delivery
- Hermes deliveries and tracking
- My delivery is late!
- Shipping Information
- Where can I ship my order?
- Do you offer express shipping or next-day delivery?
- How can I track my order?
Return and Refunds
- I have no return label
- How to return?
- Refunds
- Exchanges
- I recently returned my order with UPS but I haven’t received my refund yet.
- How long do I have to wait for my refund?
Account and Order Details
FLX
- What is FLX membership?
- How do I sign up for FLX membership?
- How do I earn XPoints?
- What can I do with my XPoints?
- FLX Birthday Gift
- How many XPoints do I get for my purchase?
Online Shopping
- Popular or limited edition releases
- I didn’t receive an email to confirm my order! Was it successful?
- Online shopping
- How can I cancel my order?
- Can I add items or make changes to my order?
- Can I place my order over the phone or through email?
Payment
- How can I pay?
- Web Security
- How can I use my Promotional Code?
- How can I use my UNiDAYS Code?
- How will I know that you received my payment?
- I’ve already placed my order, but couldn’t apply my Promotional Code. Can you do it for me?
Clearpay
In-Store Experience
- Complaints
- Sneaker Finder
- What is your return policy for unworn merchandise bought in store?
- I placed an order with Sneaker Finder and you received an incorrect size/wrong pair!
- I originally purchased my item online then exchanged it in a Foot Locker store. In case of any issues, whom should I contact?
- Can I return an item that was purchased in the USA/Asia Pacific?
Gift Cards
- What is a gift card?
- Is the gift card transferable?
- Is it possible to return a gift card?
- Can I use my gift card online?
- Do gift cards have an expiration date?
- What should I do if I lose my gift card?
