Frequently Asked Questions
Shipping and Delivery
- Shipping Information
- Where can I ship my order?
- Do you offer express shipping or next-day delivery?
- How can I track my order?
- I didn’t receive my tracking number. Can you help?
- Help! I am a UK customer and cannot track my order.
Return and Refunds
- How to return?
- Return label lost
- Refunds
- Exchanges
- I recently returned my order with UPS but I haven’t received my refund yet.
- How long do I have to wait for my refund?
Payment
- How can I pay?
- Web Security
- How can I use my Promotional Code?
- How will I know that you received my payment?
- I’ve already placed my order, but couldn’t apply my Promotional Code. Can you do it for me?
- Can I use a Foot Locker gift card to place my online order?
Account and Order Details
Online Shopping
- Online shopping
- How can I cancel my order?
- Can I add items or make changes to my order?
- Can I place my order over the phone or through email?
- Can you tell me if my local Foot Locker store has the product I want?
- When are you getting new stock of a specific product?
In-Store Experience
- Sneaker Finder
- What is your return policy for unworn merchandise bought in store?
- I placed an order with Sneaker Finder and you received an incorrect size/wrong pair!
- I originally purchased my item online then exchanged it in a Foot Locker store. In case of any issues, whom should I contact?
- Can I return an item that was purchased in the USA/Asia Pacific?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
Gift Cards
- What is a gift card?
- Is the gift card transferable?
- Is it possible to return a gift card?
- Can I use my gift card online?
- Do gift cards have an expiration date?
- What should I do if I lose my gift card?
FLX
- What is FLX membership?
- How do I sign up for FLX membership?
- How do I earn XPoints?
- How many XPoints do I get for my purchase?
- When do my XPoints show in my account?
- Do my XPoints expire?