• Hermes deliveries and tracking

    From March 2020, some UK orders will be delivered by the courier Hermes. Tracking You can track your parcel's journey by entering your 16 digit tracking number. Missed delivery If you missed our courier, they will leave a calling card with an 8 digit number printed on it. You can enter this numb...

  • My delivery is late!

    We always do our best to make sure your order is with you in the shortest time possible. Occasionally, delays can happen, which are often beyond our control. In this case, we will always try to inform you beforehand. Even if your order is late, don't worry because Foot Locker sends an email with...

  • Shipping Information

     Due to the ongoing situation with the Coronavirus, shipping times may be subject to additional delays.  Country Standard Shipping Delivery times (business days) Standard Shipping Cost United Kingdom 2-3 £5(FREE when you spend £24.99 or more)*Not applicable to Yeezys, which will ...

  • Where can I ship my order?

    Our couriers will deliver to either a home or work address (not PO boxes or British Forces Post Office) in the following countries; Austria Czech Republic Belgium Denmark  * (excluding Greenland,  the Faroe Islands) France  * (excluding Monaco) Germany  * (excluding Büsingen am Hoc...

  • Do you offer express shipping or next-day delivery?

    We currently do not offer any shipping methods other than Standard. This type of delivery usually takes about 2-3 business days (a bit more if you live in Norway or Sweden – check our Shipping Information for details). If you place your order during the weekend, we will start processing it on th...

  • How can I track my order?

    You will be able to check the status of your order in two ways: Through the Shipping Confirmation email: Click on the track and trace number that you find in the Shipping Confirmation email. Online on the courier’s website: Go to the track and trace section of the courier’s website, and fill in ...

  • I didn’t receive my tracking number. Can you help?

    You will receive your tracking number in the Shipping Confirmation email when it becomes active on the courier’s website. This will usually take 1-2 working days after placing the order. If you have not received the email within this timeframe, make sure to check the spam or junk folders in your ...

  • When will you dispatch my order?

    We want you to get your new purchase as soon as possible! That’s why we start preparing your orders as soon as we receive your payment. If an item you ordered is currently out of stock, we will try to source it from one of our European Foot Locker stores and dispatch it from there. In that case, ...

  • Can I collect my online order from a Foot Locker store?

    At the moment, it’s not possible for us to ship online orders to Foot Locker stores. However, if you place a Sneaker Finder order in store, you can choose to collect it from the store.

  • What happens if I’m not at home when my order is delivered?

    Our couriers will generally make 3 attempts to deliver your order to the specified address. Should there be nobody home, the driver may either; leave the parcel with your neighbour, or deliver the parcel to a collection point, where you can collect it with a photo ID. In both cases the locatio...

  • I entered a wrong shipping address. What now?

    Ouch. We are unfortunately unable to change the shipping address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. You can try to contact the courier for advice. I...

  • The tracking says my order was delivered but I never received it!

    Argh, we understand that’s scary! Please check with your neighbours to see if one of them received the package for you. If you can’t find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was ...

  • What should I do if my order arrives damaged?

    We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned ...

  • I’ve received something else than what I ordered! What now?

    Ouch, our bad! In rare cases, it might happen that an incorrect item is sent out due to a human mistake. Please contact our Customer Care team immediately to let us know about the issue. We will do everything we can to resolve it for you.

  • An item is missing from the parcel. How can you help?

    If you realize that an item is missing after the delivery, please contact our Customer Care team immediately (in any case within 2 days following the delivery). Our team will start an investigation with the courier. Since we might ask you for photos of the outer box, please do not throw it away. ...