• Hermes returns

    Returning your item via Hermes is quick, easy and FREE. Whether you want to drop your parcel at a collection point, or have a courier collect the package from your home or work, Just follow the steps below and choose a method which works best for you.  You will need to visit https://www.myhermes....

  • Print return label

    You no longer have to contact customer services to print a return label, or even log in to your Foot Locker account. As long as you have your order number, you can print your label via your courier's portal. Please use the below link. Hermes  

  • UPS returns

    As long as you have your order number, you can print your label via the UPS portal: UPS UK Portal   Step-by-step guide You may need to verify that you're a human, in which case just click the box that says "I'm not a robot". Once logged in you will see this screen: Fill in the details of th...

  • How to return

    We understand that sometimes you need to return an item.  You can return your item/s completely free of charge, within 28 calendar days after delivery. You can choose to return your products by courier, or at any Foot Locker store (excluding orders placed with Clearpay). In both cases, you have ...

  • Refunds

    When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund will include the cost of th...

  • Exchanges

    Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online (except if paid with Clearpay) in one of our stores (as long as we have your desired product in stock). If you don’t wish to visit our stores, you can place a ne...

  • I recently returned my order with UPS but I haven’t received my refund yet.

    We process all returns as fast as possible but be advised that it could take up to 14 calendar days to process your refund. If there is an issue with your order you are advised to contact our Customer Care team immediately. You will then need to complete the return form with an accurate explanati...

  • How long do I have to wait for my refund?

    Usually, not long! Refunds generally take 3-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us. The speed entirely depends on your bank or payment provider: some banks are quicker than others. If after 10 working days you still haven’t rec...

  • In case of damaged or faulty items

    If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit. In that case, just follow the standard return process, but choose the reason cod...

  • I want to return my order, but I’m no longer in the country of delivery. What can I do?

    Although we’d love to help, our pre-paid UPS return labels cannot be used abroad. If you are no longer in the country of delivery, you have two options: You can ship the item back to the country of delivery at your own expense then use the UPS return label to have it delivered from there to our ...

  • What happens if my return is not accepted?

    If our team confirms that your return does not comply with our Returns Policy, the item(s) will be sent back to you via UPS, and no refund will be triggered. In such a case our Customer Care team will get in touch with you and provide the tracking number for the parcel.

  • Statutory Right of Withdrawal

    You can withdraw (wholly or partially) from your order without providing a reason within 14 calendar days as of the day of delivery of the ordered item(s) to you. If your order relates to multiple items delivered separately, the 14 calendar days start as of the day of delivery of the last item.To...