• Print return label

    As long as you have your order number, you can print your label via the UPS portal: UPS UK Portal   Step-by-step guide You may need to verify that you're a human, in which case just click the box that says "I'm not a robot". Once logged in you will see this screen: Fill in the details of th...

  • How to return online/BOSS orders

    We are currently experiencing longer-than-usual delays with refunds due to higher sales volumes and the extra safety precautions in place to allow our staff to process your orders safely. Please allow 6-10 working days longer than originally stated to receive your payment.  Returning your item/s...

  • Returns

    If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery. How to return We are currently experiencing longer-than-usual delays with refunds due to higher sales volumes and the extra safety precautions...

  • Refunds

    How are refunds made? When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund ...

  • Exchanges

    How can I exchange my product? Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online (except if paid with Clearpay) in one of our stores (as long as we have your desired product in stock). If you don’t wish to v...

  • Statutory Right of Withdrawal

    You can withdraw (wholly or partially) from your order without providing a reason within 14 calendar days as of the day of delivery of the ordered item(s) to you. If your order relates to multiple items delivered separately, the 14 calendar days start as of the day of delivery of the last item.To...