• Instagram Competition - Terms and Conditions

    Instagram Competition Terms and Conditions (“T&C”) By Foot Locker Europe B.V.   Air Jordan 1 High OG Black & Gold (“Competition”) No purchase is required to enter this Competition 1. The Promoter This Competition is organized by Foot Locker Europe B.V., a limited liability company (“besl...

  • Complaints

    As an organisation, we aim to ensure that we always deliver the best levels of customer service. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is designed to be quick, simple an...

  • Sneaker Finder

    Know what you want but cannot find it in your favourite store or online? Note down the Product Code for the item you want, which is visible in the product page on footlocker.eu. Go to any of our stores and ask one of our stripers to use the Sneaker Finder service to check the product’s availabili...

  • What is your return policy for unworn merchandise bought in store?

    Returns Policy Foot Locker accepts the return of unworn merchandise within 28 days from the date of purchase, in their original packaging, and with the original receipt Foot Locker shall either exchange the goods or issue a gift card for the same value. Foot Locker shall accept the return of merc...

  • I placed an order with Sneaker Finder and received an incorrect size/wrong pair!

    That definitely shouldn’t have happened! You can return the item in one of our stores where our store staff can exchange the order and if needed, create another order.

  • I originally purchased my item online then exchanged it in a Foot Locker store. In case of any issues, whom should I contact?

    Even if you originally bought your item online, due to the in-store exchange it now qualifies as a store purchase. Please make sure to retain the receipt confirming the exchange, as it is now your proof of purchase for the item. For any queries, you can contact the store where the exchange was ma...

  • Can I return an item that was purchased in the USA/Asia Pacific?

    Our European stores have different point-of-sale systems, different currencies and different items in stock. As a result, our stores are not always able to accept non-European returns. If you find yourself in this situation please contact our Customer Care team, who will contact the store and pro...

  • I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?

    In-store purchases need to be returned to the store in person. The reason for this is that we need a signature for the refund. This also reduces the risk of the item getting lost during shipping.

  • Can I return an item in a Foot Locker store if it was purchased online?

    Yes, you can! Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you. The refund for items returned in  store will be made in cash, unless the original payment was made by credit or debit card. To help avoid any issues, w...

  • I lost my receipt. Can I still return products?

    We are sorry, that is not possible. We always* require proof of purchase and will not accept returns without it. The receipt that you receive when you purchase the item is your proof of purchase, so make sure to store it carefully. * Yes, even in the case of Foot Locker exclusive products.

  • Tell us about your in-store experience and receive a discount!

    At Foot Locker, we focus a lot of our attention on customer satisfaction, and that’s why we want to hear how your shopping experience was! For every in-store purchase you make, you will have the chance to take our survey and receive £7.50 off your next purchase. How? It’s easy: Go to http://www...

  • How can I apply for a job at Foot Locker?

    Want to join our team?  That’s fantastic! We are constantly looking for new talents to enrich our already fantastic group of sneaker-heads. Whether you want to work in one of our stores or feel more like a corporate job, you can find all current opportunities on the https://www.sneakerjobs.com/ w...