• Popular or limited edition releases

    Foot Locker releases new products all the time but occasionally a product is much more popular than others, such as a re-release of a retro range or a limited edition design. During these more popular releases we receive an huge increase in traffic to our website and to our customer care team. I...

  • Online shopping

    Placing an order at Foot Locker Europe is safe and easy. Enjoy the Foot Locker retail experience without leaving the comfort of your home! Step 1: Select your shipping country and language To be able to correctly process your order, it's important that you choose the country you want your order t...

  • How can I cancel my order?

    Foot Locker Europe understands that you may sometimes change your mind. You can cancel any order free of charge and without any explanation, provided that it has not yet been shipped. Since we strive to ship your items as soon as possible, this timeframe is generally very short, so please contact...

  • Can I add items or make changes to my order?

    To make sure you receive your items as soon as possible, we have designed a system where the order is quickly passed on to our warehouse. Given this speed, we are unable to change the contents of an order once it has been placed. Sorry! You can, of course, place a separate order for additional it...

  • Can I place my order over the phone or through email?

    We’d love to help you, but for our mutual security (think privacy and data protection) we cannot accept orders via phone or email. Your final order can only be placed via our online shop! You can, of course, contact us for any questions you may have about the website or the ordering process – ...

  • Can you tell me if my local Foot Locker store has the product I want?

    At the moment, we are unable to tell you which Foot Locker stores have a certain item in stock. You can either contact your local store to check the availability, or place a Sneaker Finder order in store (this service is not available in Switzerland, Greece, Hungary, Poland, and Turkey).

  • When are you getting new stock of a specific product?

    Unfortunately, we are unable to tell you in advance when a product will be restocked. You can keep an eye on our social media pages and our newsletter for restock updates. We also recommend checking our Release Calendar.

  • What can I do if my size is not available?

    Not to worry! If your size is not available, you can use our in-store Sneaker Finder service (not available in Switzerland, Greece, Hungary, Poland, and Turkey) or check the website for restocks. We also recommend you follow our social media channels and our Release Calendar, since we often po...

  • Can I pre-order an item if it hasn’t been released yet?

    We don’t usually do pre-orders on our website, but sometimes exceptions may be made for very special products. The best way to know is subscribing to our Newsletter for the latest updates, and keeping an eye on our social media pages. Checking our Release Calendar regularly is also smart!

  • Why can’t I add a product to the cart?

    Unfortunately this can happen sometimes. If you are unable to add an available product to the cart, it may be that the item or size you are interested in, has sold out. The website updates its stock levels almost instantly but it's not in real-time. This generally only happens with popular items...

  • I didn’t receive an email to confirm my order! Was it successful?

    Oh no! Let’s see… First, make sure the email hasn’t ended up in the spam or junk folders of your email account. If you can’t find the Order Confirmation email there or suspect that you made a typo in your email address when placing the order, go ahead and contact our Customer Care team for help!

  • The product I received looks different from the image on the website!

    We make every effort to present products, prices and colours correctly, by putting a lot of care into the photography process. All images presented on the website are faithfully depicting the real product, however screen settings vary for every computer and might affect the hue and shades of t...

  • My order was cancelled for stock issues, but my size is still available!

    Our website receives an extremely high volume of orders and it's not possible to get 100% accurate, real-time stock levels online as these numbers can change so quickly.  We understand that this can be frustrating but it may be some comfort to know that popular products are usually quickly resto...

  • Does the website show your stock in real time?

    Ouch. Short answer is no… We update our website as frequently as possible but unfortunately, due to the high volume of orders we receive, our stock situation changes so quickly that we aren’t able to show real-time stock levels. Your safest bet is to only place an order if your chosen size is “In...

  • Why was my order cancelled?

    We are very sorry to hear that we had to cancel your order! We try to fulfill every single order we receive, but on rare occasions, we may be unable do so. In that case, we inform you as soon as possible via email, and we always include the reason for the cancellation. We also trigger your refund...

  • What does it mean that my order was cancelled for suspicion of fraud?

    For our mutual security, each credit/debit card and PayPal payment made at Foot Locker Europe is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment card. In case the system cannot verify these details, it ...