Delivery Options & Costs
Standard Delivery
Estimated time: 3–6 working days
Cost:
- €5.99 for orders below €99.00 - shipped from the warehouse
- €8.99 for orders below €99.00 - shipped from a store
- Free for orders over €99.00
Express Delivery
Estimated time: 1–2 working days
Cost:
-
Cost: €9.99
Delivery Notes
We deliver to home or work addresses in Ireland
-
We do not deliver to:
- PO Boxes
- Packing stations
-
Access points
When Will I Receive My Order?
When will I receive my order?
For Ireland, delivery usually takes 3–6 working days.
To check your estimated delivery date:
- Use our Order Status tool with your order number and email address
- Or log in and check "My Orders" in your account
Can I choose a specific delivery day or time?
Unfortunately, this option is not available.
You can monitor your parcel using our Order Status tool with your order number and email address.
Tracking & Couriers
How can I track my order?
You can track your order using our Order Status tool.
Just enter your order number and the email address used at checkout.
Which courier will deliver my order?
We work with multiple couriers. To find out who's handling your delivery:
- Check your shipping confirmation email
- Or use the Order Status tool
Why did I receive multiple tracking emails?
Each parcel has its own tracking number, so you'll get one email per delivery if your items are shipped from different locations.
Why is my order split into several packages?
When you order multiple items, they may come from different locations.
Each item will be shipped separately, and you'll get one tracking email per parcel.
Address & Country Rules
Can I order from a different country?
You must order from the website that matches your delivery country.
For example, to ship to Ireland, place your order on the Irish website.
Can I change my delivery or billing address after I place an order?
Unfortunately, once your order is placed, the delivery and billing addresses can't be changed.
For future orders, you can update your saved addresses anytime in your account.
Can delivery and billing addresses be different?
Yes. Just uncheck the box that says "Use shipping information as billing address" and enter both separately at checkout.
Fees & Refunds
Will I have to pay customs fees?
No, you won't be charged customs fees.
If you do receive a customs bill, please contact our Customer Care team for help.
Do you refund shipping fees if I return my order?
- If you return your entire order, we'll refund any shipping fees you paid.
- If you're only returning part of your order, shipping fees won't be refunded.
Need More Help?
My order hasn't arrived or there's a problem with my delivery
For help with missing parcels, tracking issues, items not received, or orders returned to us, please see our Delivery Issues article.
How do I return an item or check my refund?
For all information on returns and refunds, visit our Returns & Refunds section.