An item is missing from the parcel. How can you help?

If you realize that an item is missing after the delivery, please contact our Customer Care team immediately (in any case within 2 days following the delivery). Our team will start an investigation with the courier. Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will, of course, refund you for the missing product(s).

Note: We generally advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us, and we will refund you for the item(s).