What should I do if my order arrives damaged?

We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit

If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).

If you notice that the contents are damaged or faulty after you already accepted the delivery, please return them by filling out the return form and using the return label. You can also contact our Customer Care team for advice.