How to return?

Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.

For your convenience, you can choose to return your products by courier or at any Foot Locker store. In both cases, you have to do so in the same country where the order was shipped.

To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and original packaging included. We reserve the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.

At a UPS access point

1. Log-in to your account, go to the "Orders" section and select the order you wish to return.
2. Mark the item(s) you wish to return and select a reason for the return.
3. Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original packaging. Make sure you tape and seal the package to protect the content from damage.
4. Take the return shipping label that was sent with your order and paste it onto the outside of the box you are returning.
5. Take the package to the nearest UPS access point. Please remember to get proof of postage and keep hold of the tracking number.
6. To avoid any delays, call UPS and let them know that they have a parcel to collect at the access point.

By courier

1. Log-in to your account, go to the "Orders" section and select the order you wish to return.
2. Mark the item(s) you wish to return and select a reason for the return.
3. Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original packaging. Make sure you tape and seal the package to protect the content from damage.
4. Take the return shipping label that was sent with your order and paste it onto the outside of the box you are returning.
5. Call UPS and arrange a pick-up wherever you wish.
6. Have the UPS driver print his name and sign the signature portion of your return label. Keep this for your records. You can keep track of your return delivery with the UPS tracking number (1Z0…) printed on the label.

If you wish, you can also choose to ship the items with a different courier or regular mail, although we don’t recommend that: if our return label is not used, we will refund neither the postage fees nor any theft or loss during transport. We recommend in any case that you to opt for a tracked service.

In store 

Take the item(s) you wish to return to your nearest store along with the order invoice and order confirmation email and our staff will be happy to assist you. The refund for items returned in store will be made in cash, unless the original payment was made by credit/debit card

To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.

Check our Store Locator to find a Foot Locker store near you.

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