• Coronavirus (COVID-19)

    As Covid is impacting our business it might take longer for us to get your product to you. We expect our carriers to become very busy and therefore we have changed our delivery timelines. At the same time we are extending returns to 60 days on all items purchased between 1/11/2020 - 25/12/2020....

  • Popular or limited edition releases

    How can I pre-order a limited item We don’t generally accept pre-orders through our website, but sometimes exceptions may be made for special products or promotions. The best ways to stay in the know, are; subscribe to our Newsletter keep an eye on our social media pages (Instagram, Twit...

  • Availability

    What can I do if my size is not available? If your size is not available, you can use our in-store Sneaker Finder service or check the website regularly for restocks. Sneaker Finder (in-store) If you can't find your product in your favourite store or online, Sneaker Finder is there to help. ...

  • Checkout

    I forgot to use my discount code during my order, what now? Once an order has been placed, we are unable to modify it in any way, but if your order hasn’t been shipped yet we will be happy to try and cancel it for you, so you can place a new order using the promo code.  If the promotional co...

  • Why can’t I add a product to the cart?

    Unfortunately this can happen sometimes. If you are unable to add an available product to the cart, it may be that the item or size you are interested in, has sold out. The website updates its stock levels almost instantly but it's not in real-time. This generally only happens with popular items...

  • My order was cancelled for stock issues, but my size is still available!

    Our website receives an extremely high volume of orders and it's not possible to get 100% accurate, real-time stock levels online as these numbers can change so quickly.  We understand that this can be frustrating but it may be some comfort to know that popular products are usually quickly resto...