• Print return label

    Step-by-Step Guide   Logging in As long as you have your order number, you can print your label via the UPS portal: UPS Portal   You may need to verify that you're a human, in which case just click the box that says "I'm not a robot". Once logged in you will see this screen: Fill in ...

  • Returns

    If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.   How to return Step 1 - Box your items   Put item (in original packaging) in a larger box (DO NOT just send the shoe box)     St...

  • Refunds

    How are refunds made? When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy. The refund ...

  • Exchanges

    How can I exchange my product? Fancy a different colour? Size does not fit as expected? No problem. You have 28 days from the delivery to exchange items bought online (except if paid with Clearpay) in one of our stores (as long as we have your desired product in stock). If you don’t wish to v...

  • I recently returned my order with UPS but I haven’t received my refund yet.

    We process all returns as fast as possible but be advised that it could take up to 14 calendar days to process your refund. If there is an issue with your order you are advised to contact our Customer Care team immediately. You will then need to complete the return form with an accurate explanati...

  • In case of damaged or faulty items

    If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit. In that case, just follow the standard return process, but choose the reason cod...

  • Statutory Right of Withdrawal

    You can withdraw (wholly or partially) from your order without providing a reason within 14 calendar days as of the day of delivery of the ordered item(s) to you. If your order relates to multiple items delivered separately, the 14 calendar days start as of the day of delivery of the last item.To...