• I originally purchased my item online then exchanged it in a Foot Locker store. In case of any issues, whom should I contact?

    Even if you originally bought your item online, due to the in-store exchange it now qualifies as a store purchase. Please make sure to retain the receipt confirming the exchange, as it is now your proof of purchase for the item. For any queries, you can contact the store where the exchange was ma...

  • Can I return an item that was purchased in the USA/Asia Pacific?

    Due to the fact that our European stores have a different register system, a different currency, and we do not sell the same items, our stores are not able to exchange these items that easy. If you find yourself in this situation, please contact our Customer Care team, so that our stores can be i...

  • Tell us about your in-store experience and receive a discount!

    At Foot Locker, we focus a lot of our attention on customer satisfaction, and that’s why we want to hear how your shopping experience was! For every in-store purchase you make, you will have the chance to take our survey and receive €10 off your next purchase. How? It’s easy: Go to http://www.f...

  • In-store

    What's the return policy for something bought in store? Returns Policy Foot Locker accepts the return of unworn merchandise within 28 days from the date of purchase, in their original packaging, and with the original receipt Foot Locker shall either exchange the goods or issue a gift card fo...