Track your order, check delivery times and costs, and see our delivery options.
Delivery options and costs
Standard Delivery
Estimated delivery: 2–4 working days
Cost:
- €4.99 for orders below €74,99 – shipped from warehouse
- €7.99 for orders below €74,99 – shipped from store
- Free for orders over €74,99
Express Delivery
Express Delivery is available for selected items. If your order is eligible, you'll see Express Delivery as an option at checkout.
Estimated delivery: 1–2 working days
Cost: €9.99
Delivery times
When will I receive my order?
Standard delivery usually takes 3–5 working days.
To check your estimated delivery date, use our Order Status tool with your order number and email address, or check ''My Orders'' in your account.
Can I choose a specific delivery day or time?
No, you cannot choose a specific delivery day or time when placing your order.
Once your order has been shipped, check your tracking information on our Order Status tool for the latest delivery updates.
What factors can affect delivery times?
During busy periods or unexpected disruptions, delivery may take a little longer than usual. Check your tracking information for the latest updates.
Delivery addresses and locations
Where do you deliver?
We deliver to home or work addresses in Luxembourg.
We do not deliver to:
- PO Boxes
- Packing stations
- Access points
Can I order from one country and have it delivered to another?
No. You need to order from the website for the country where you want your order delivered.
For example, if you are delivering to Luxembourg, place your order on the Luxembourg website.
Can delivery and billing addresses be different?
Yes. Your delivery and billing addresses can be different. Just uncheck the box that says "Use shipping information as billing address" and enter both separately at checkout.
Can I have my order delivered to a store (Click & Collect)?
Click & Collect is not currently available in Luxembourg.
Can I have my order delivered to an access point?
Tracking and delivery status
How can I track my order?
Once your order has shipped, you can track it using the tracking link in your shipping confirmation email or through our Order Status tool.
Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to become available.
Which courier will deliver my order?
We work with several delivery partners, so the courier may vary.
Once your order has shipped, you will find your courier details in your shipping confirmation email or through our Order Status tool.
Why did I receive multiple tracking emails?
Fees and charges
Will I have to pay customs fees?
No. You will not need to pay any customs fees for your order.