Need some help?
Most issues can be solved using our live chat.
Our live agents are available from:
|Lisbon/London Time||Amsterdam/Berlin Time||Athens Time|
|Monday - Friday||08:00 - 19:30 hrs||09:00 - 20:30 hrs||10:00 - 21:30 hrs|
|Saturday & Sunday||09:00 - 16:30 hrs||10:00 - 17:30 hrs||11:00 - 18:30 hrs|
Our Chat Bot is available 24 hours a day, 7 days a week.
- Check the status of your order
- Get your tracking number
- Check the status of your refund
- Print a return label
- Want to cancel your order
- Have troubles with ordering or your account
When contacting us, please have your Order Number, Email, Address and Mobile number to hand. This will help speed things along once connected.
Please note: For security reasons, agents are unable to place orders for you either by phone or by Chat.
For more in-depth issues, it's quicker and easier to send us an email detailing your problem. For instance:
- when our product got faulty
- when tracking says your order was delivered but you didn't receive it
- when you have a complaint
All mail can be addressed to our European Headquarters in the Netherlands.
Foot Locker Europe.com B.V.
Ir. D.S. Tuijnmanweg 3-5
4131 PN Vianen, The Netherlands
KvK Utrecht no. 30181126