Before you return — choose the right method
- Returning by post: Return Orders Here.
- Returning in store: Do not create a return label — no need to pack your item — simply bring your item, including the original shoebox if applicable to any Foot Locker store.
- Damaged, dirty or incorrect item: Return Orders Here.
Important: If you have already created a return label, we recommend returning your parcel by post to avoid delays in store.
Returning by Post
How do I return an item by post?
You have 28 days from the delivery date to return your item. All returned items must be in their original condition.
- Return Orders Here
- Select the item(s) you want to return
- Choose a reason for return
- Download and print your return label
- Stick the label on the outer shipping box — not the shoe box
- Drop off your return at your selected UPS drop-off point
- Keep your receipt with tracking details until your refund is processed
Important:
- Keep your return and drop-off receipt
Returns are free if you use Foot Locker's return method. You may use an alternative method, but returns are at your own risk.
I don't have a return label
You can create a label: Return Orders Here.
What if my return doesn't fit in one box?
Each package needs its own unique return label.
- Return Orders Here
- Select the items for the first package
- Generate and print the return label for that package
- Repeat the steps for each additional package
How do I track my return?
Once you've dropped off your return, keep track of it until it reaches us.
- Keep your receipt — it includes the tracking number.
- Your return remains your responsibility until it arrives at our warehouse
Returning In Store
How do I return an item to a Foot Locker store?
You can return eligible items to any Foot Locker store for free within 28 days of delivery. All items must be in their original condition, unworn and with labels still attached.
What to bring:
- Your proof of purchase (receipt, invoice, or order confirmation)
- The item in its original condition with all tags attached
- Shoes must be returned with the original shoe box — do not pack or seal in a shipping box
We do not accept in-store returns for:
- Underwear, swimwear, socks, or hygiene-sensitive items
- Worn, washed, or damaged items
Please note: Items purchased in-store should only be returned in-store. Store purchases cannot be returned online.
Can I return an online order to a store?
Yes, you can return online purchases in-store, as long as the item was not received damaged or incorrect.
If your item was damaged or incorrect, it must be returned by post.
I bought an item in a Foot Locker store — can I return it by post?
No. Items purchased in-store must be returned to a Foot Locker store. Store purchases cannot be returned by post.
Find your nearest Foot Locker store
Specific Return Types
Can I return a raffle item?
Yes, you can return. Return Orders Here and follow the same process as any standard postal return.
Can I exchange an item?
We don't offer exchanges for online orders. However, you can return your item for a refund and place a new order for the item you want.
Alternatively, you can visit your nearest Foot Locker store and ask if they're able to exchange the item for you directly.
Need More Help?
When will I receive my refund?
For refund timelines, incorrect refunds, and cancelled order refunds please see our Refunds article.
My item arrived damaged or I received the wrong item
For damaged, faulty, or incorrect items please see our Damaged, Faulty & Wrong Items article.