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How do I return an item?
You can return your item(s) either via courier or by going to a store. Returns are free*
- All items must be returned to us within 28 days from the date it's delivered.
- Items must not have been worn, used or washed.
- Items must be in original packaging and all tags attached.
- Shoes must be returned with the original shoe box.
If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to give a refund and we may have to send it back to you. All items are inspected on return.
It is not possible to leave your parcel in a locker for a courier to collect. We will not be able to accept returns of parcels left in a locker.
*Returns are free if you use Foot Locker's return method.
You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.
**We do not accept the return of underwear, swimwear, socks or any other personalised item for hygiene reasons.
How to create a return?
1. Pack the item (DO NOT just send the shoe box).
2. Fill in the return form provided in your parcel.
Didn't receive a return form? Download one here.
3. Stick the return label to the outer box, so the courier can scan it.
No return label? Print one here: UPS
4. Take your parcel to your chosen drop-off point and they’ll take care of the rest! Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.
Do I have to pay to return?
No, returns are free providing you use our return label.
You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.
How long do I have to return an item?
You have 28 days from the day of delivery to return your items.
All items must be returned to us unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.
How can I track my return?
As the parcel remains your responsibility until it arrives back to Foot Locker, ensure that you get proof of postage in case you need to contact us about your return.
Keep a note of your return tracking number found on the return label. Once the parcel has arrived at our warehouse, you’ll receive an email.
Can I exchange an item?
We don't offer exchanges online. You can return your item and place a new order. Alternatively, you can also go to your nearest Foot Locker store and enquire directly there if they are able to exchange your item.
When will I receive my refund?
Once your parcel has been scanned at the drop-off point, we aim to process it within 14 days, including your refund.
Where is my refund?
We try and process all returns as quickly as possible for you to receive your refund. Please allow 14 days. You should receive a confirmation email once your return has been processed and your refund made. It can take between 3 and 10 working days for the money to appear back to the original payment method.
What should I do if my refund is incorrect?
If your refund is incorrect, please get in touch with our customer care team.
What if my item is damaged?
We’re sorry you received a damaged item! Please reach out to our customer care team so we can assist you.
My item became faulty after use. What should I do?
If your item became faulty after use, please follow these steps:
1. Submit a request to our customer care team.
2. From the dropdown, select “how to return”.
3. In the description, provide a brief overview.
4. In attachments, include 3 photos of the item:
- A photo from above of both shoes together/front of the clothing
- A photo of both soles together/back of the clothing
- Specific picture of the damage
5. Submit.
Our customer care team will get back to you.
I have received an item I didn’t order (wrong size/wrong colour). What do I do?
In this case, reach out to our customer care team.
I don’t have a return label.
To create a return label, click here: UPS
If you’re having any difficulty, please reach out to our customer care team. Have your order number ready, so our team can easily find your order.
Can I return an item bought online to a store?
Yes, you can return an item bought online to a store.
Check out your nearest Foot Locker store here: Store locator.
Can I return an order placed in store?
An order placed in store can only be returned in store.
To find your nearest Foot Locker store, click here: Store Locator.
I’ve paid shipping fees but returned my items. Will the shipping fees be refunded?
If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees.
What happens to my refund if my card is no longer in use?
Your refund will be sent to your bank account linked to the card used to place the order, providing that account is still open. If that account is closed, please contact our customer care team.
If I cancel my order, how long before I get my money back?
Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank.
If you pay by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation.
My item was cancelled. When will I be refunded?
We’re sorry we had to cancel your order! Once your order has been cancelled, you will receive your refund within 3 to 10 working days, depending on your bank. If you paid by credit card, we authorise the entire amount: this is a temporary hold on your funds that will automatically drop off in case of cancellation.
Why was my order returned to Foot Locker?
If the courier was unable to deliver the order, you should be able to track the reasons why it is being returned by using the tracking link received in the "your order is on its way" email or the courier's shipping email.
An order that is being returned to Foot Locker cannot be resent back to you. You will be refunded in full once the return has been processed.