What delivery options do I have?
|Delivery option||Estimated delivery time||Cost|
|Standard delivery||3 - 5 working days||
€ 4.99 for orders below € 69.99
Free shipping for orders above € 69.99
|Express delivery||1 - 2 working days||€ 9.99|
How can I track my order?
You can track your order here using our Order Status tool. You will need your order number and the email address used to place the order.
You can also find your tracking status in your email "your order is on its way". Please check your junk/spam folder, if you haven't got the email.
The tracking status is also visible in your account, under "my orders". Register here.
When will I receive my order?
For Portugal, the estimated delivery time is 3 - 5 working days.
To know when you will receive your order, use our Order Status tool. You will need your order number and the email address used to place the order.
You can also track your order in your account, under "my orders". Register here.
Our couriers will deliver to either a home or work address in Portugal (excluding The Azores, Madeira).
Can I order from a different country?
It is only possible to order from the website of the country where the order will be delivered to, i.e. if you want to use a Portuguese address, you have to order from the Portuguese website.
Which courier will deliver my order?
We partner with various couriers. To know which courier is delivering your order, please go to your tracking email or access the Order Status tool.
Can I have my order delivered to a store (Click & Collect)?
Sorry, we do not offer this possibility.
My order hasn't arrived yet. Where is my order?
As the tracking page is updated regularly, your order may still be out for delivery. If there is no movement after 5 working days, please contact our Customer care team indicating your order number and the email used to place the order. We will work with our delivery partner to locate your parcel.
What happens if my order arrives and I’m not home?
In this case, the courier will either:
- Deliver your order to a local collection point. You can check the collection point address on the tracking page.
- Deliver it to one of your neighbours.
- Attempt a second delivery.
Access your tracking page here.
Why is my order coming in several packages?
When ordering several items, they may be shipped from various locations and therefore be delivered in multiple parcels. You will receive a tracking email per parcel, each containing a unique tracking number.
Why did I receive several tracking emails?
If you’ve ordered several items, that are coming from various locations, you will receive a tracking email per parcel, each containing a unique tracking number.
Can I choose a specific day/time for my delivery?
Our couriers do not offer the possibility to choose a specific delivery date or time. You can keep an eye on your parcel via the order status tool, using your order number and the email address used to place the order.
Alternatively, you can check the courier website. Details can be found on the email "your order is on its way".
My tracking says my order was delivered but I didn't receive it.
Sorry to hear this. Please follow the steps below:
1. Check to see if you received a delivery card from the courier.
2. If the courier was unable to find you, they may have left the parcel with one of your neighbours.
3. Check your tracking page in case the courier left your order at a collection point.
If you still haven't found your order, please contact our Customer Care team and we'll be happy to assist you, with your order number and email address used to place the order.
I received a wrong item.
We're really sorry you received a wrong item. Could we ask that you send it back to us and we'll refund you in full.
All items must be returned to us within 28 days, unworn/unused and in the same condition as received. This includes the original packaging with all tags and labels attached. Shoes should be returned with the original shoe box.
For more information on how to return, click here.
My item arrived damaged.
What should I do if I'm missing an item?
To get your order to you as quickly as possible, we may send your items separately. Check the order status tool or your shipping emails to make sure your item is not arriving in a different parcel.
If you have received your full order and there is an item missing, please reach out to our customer care team here with your order number and email address used to place the order.
Can the delivery and billing addresses be different?
Yes, your delivery address can be different from your billing address.
To use two different addresses, uncheck the ‘Use shipping information as the billing address’ box and enter the billing address.
Why was my order returned to Foot Locker?
If the courier was unable to deliver the order, you should be able to track the reason as to why it is being returned by using the tracking link received in the "your order is on its way" email or the courier's shipping email.
An order that is being returned to Foot Locker cannot be resent back to you. You will be refunded in full once the return has been processed.
Will I have to pay for customs?
No, you won’t have to pay for customs. If you do receive a custom bill, please reach out to our Customer Care team.
Do you refund shipping fees if I return my order?
If you return your entire order, your refund will include any shipping fees you may have paid. If you are only returning part of your order, your refund will not include the shipping fees.