Delivery Options & Costs
Standard Delivery
- Estimated time: 3–5 working days
- €4.99 for orders below €69.99 – shipped from warehouse
- €5.99 for orders below €69.99 – shipped from store
- Free for orders over €69.99
Express Delivery
- Estimated time: 1–2 working days
- Cost: €9.99
Click & Collect
Click & Collect is not currently available in Portugal.
Delivery Notes
Our couriers will deliver to either a home or work address in Portugal (excluding The Azores and Madeira).
It is NOT possible to deliver to a PO box, packing station or access point.
When Will I Receive My Order?
When will I receive my order?
In Portugal, delivery usually takes 3–5 working days.
To check your estimated delivery date:
- Use our Order Status tool with your order number and email address
- Or log in and check My Orders in your account
Can I choose a specific delivery day or time?
Unfortunately, this option is not available.
You can monitor your parcel using our Order Status tool with your order number and email address.
Tracking & Couriers
How can I track my order?
You can track your order using our Order Status tool.
Just enter your order number and the email address used at checkout.
Which courier will deliver my order?
We work with multiple couriers.
To find out who is handling your delivery:
- Check your shipping confirmation email
- Or use the Order Status tool
Why did I receive multiple tracking emails?
Each parcel has its own tracking number, so you will get one email per delivery if your items are shipped from different locations.
Why is my order split into several packages?
When you order multiple items, they may come from different locations.
Each item will be shipped separately, and you will get one tracking email per parcel.
Address & Country Rules
Can I order from a different country?
You must order from the website that matches your delivery country.
- To ship to Portugal, you must place your order on the Portuguese website.
Can I change my delivery or billing address after I place an order?
Unfortunately, once your order is placed, the delivery and billing addresses cannot be changed.
Can delivery and billing addresses be different?
Yes. Just uncheck the box that says "Use shipping information as billing address" and enter both separately at checkout.
Fees & Refunds
Will I have to pay customs fees?
No, you will not be charged customs fees.
If you do receive a customs bill, please contact our Customer Care team for help.
Do you refund shipping fees if I return my order?
- If you return your entire order, we will refund any shipping fees you paid.
- If you are only returning part of your order, shipping fees will not be refunded.