• How can I pay?

    At Foot Locker Europe, we accept the following of payment method: Credit and Debit Cards All major credit and debit cards, such as Visa and MasterCard, are welcome on our website.

  • Web Security

    At Foot Locker Europe we assure you that you can shop safely with us online. Your order will always be processed through a secure server (signified by the security symbol at the bottom of your browser, as well as the "https" web address). When paying by credit or debit card you will always be ask...

  • How can I use my Promotional Code?

    If you have a promotional code for the Foot Locker Europe online store, lucky you! Enter the code at checkout in the “Do you have a promotional code?” field. The discount will be automatically applied to the order total. Promotional codes cannot usually be combined, and exclusions may apply. We i...

  • How will I know that you received my payment?

    We always send a Payment Confirmation email as soon as we have received your order payment. This may take up to 48 hours depending on the payment method used. If you haven’t received the email after 48 hours, make sure to check your spam folder. Should you still be unable to find it, our Customer...

  • I’ve already placed my order, but couldn’t apply my Promotional Code. Can you do it for me?

    Once an order has been placed, we are unable to modify it in any way. Tough luck! But if your order hasn’t been shipped yet, we will be happy to cancel it for you, so you can place a new order with the voucher.

  • Can I use a Foot Locker gift card to place my online order?

    We hate to disappoint you, but at the moment gift cards can only be used for in-store purchases. For more information about Foot Locker gift cards, have a look at the "gift card" section of this page.

  • My payment keeps getting declined!

    We understand how annoying this can be! As part of our security measures, our system automatically rejects payments if the inserted details don’t match the correct ones. Always be sure to double-check; the billing and payment information that you enter if there are sufficient funds in your ac...