Return by post or in store, how to return, check return fees and track your return.
Before you return: choose the right method
- By post: free for FLX members who were logged in at checkout. Non-FLX members pay a £2.99 return fee, deducted from the refund. Return Orders Here
- In store: free, no return label needed. Bring your item, proof of purchase and the original shoe box (if applicable) to any Foot Locker store.
- Damaged or incorrect item: free by post. Return Orders Here
Already created a return label? Return by post to avoid delays in store.
Starting a return
What is Foot Locker’s returns policy?
Will I be charged for my return?
Your return options and any fees depend on how you choose to return your item.
- Returns in store: free of charge
- Returns by post for FLX members: free of charge if you were logged in to your FLX account when you placed your order
- Returns by post for non-FLX members: £2.99 per return deducted from your refund
- Damaged, faulty or incorrect items: free of charge by post
To return by post: Return Orders Here
How do I return an item by post?
To return an item by post, follow the steps below. You have 28 days from the delivery date to return your item. All returned items must be in their original condition.
- Click Return Orders Here
- Select the item(s) you want to return
- Choose a reason for return
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Choose one of the following options:
- Print your return label and attach it securely to the outer shipping box (not the shoe box), or
- Create a return QR code. You don’t need a printer. Simply show the code at a DHL parcel shop, where the label will be printed and attached to your parcel
- Drop off your return at your selected DHL drop-off point. Do not leave your return package in a parcel locker
- Keep your receipt with tracking details until your refund is processed
Please note: Do not use DHL Express.
Can I return an item to a store?
Important: Online orders cannot be returned to Foot Locker Outlet stores.
Please return your online order to a standard Foot Locker store or use our online returns process.
The following Outlet stores do not accept online returns:
- Foot Locker Outlet Luton: The Mall, Unit 99-101, LU1 2TH, Luton
- Foot Locker Outlet Livingston: The Centre, Unit 97A, 57 Almondvale South, EH54 6HR, Livingston, West Lothian
Yes. You can return eligible items free of charge at any Foot Locker store within 28 days of delivery.
- Do not create a return label
- Do not pack the item in a shipping box
- Bring your item, proof of purchase, and the original shoe box if applicable
- Items must be unworn, in their original condition, and with labels attached
We cannot accept returns for underwear, swimwear, socks, or other hygiene-sensitive items, or items that have been worn, washed, or damaged.
Please note:
- Online orders can be returned in store, unless the item is damaged or incorrect. Damaged or incorrect items should be returned by post: Return Orders Here.
- Items purchased in a Foot Locker store must be returned to a Foot Locker store only.
I bought an item in a store. Can I return it by post?
My item arrived damaged. What should I do?
Sending a return
How should I package my return?
- Footwear: Return it in its original shoebox. Attach the return label to an outer shipping box, not the shoe box.
- Clothing and accessories: These do not need to be returned in their original packaging, but should be packaged securely to prevent damage during transit.
What if my return doesn’t fit in one box?
- Click Return Orders Here
- Select the item(s) you are putting in the first package
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Generate a return label or return code for that package:
- Print the return label and attach it to the outer shipping box (not the shoe box)
- Or, if available, use the QR code option. You don't need a printer. Simply show the code at a DHL Parcel Shop, where the label will be printed and attached for you
- Repeat these steps for each additional package
- Drop off your returns at your selected DHL drop-off point. Do not leave your return packages in a parcel locker
- Keep your receipt with tracking details until your refund is processed
- Do not combine multiple orders in one box. Each package must be registered separately.
- Do not leave your return package(s) in a parcel locker.
- Keep your receipt with tracking details until your refund is processed.
- Do not use DHL Express.
Where do I drop off my return?
- Do not leave your return package in a parcel locker.
- Do not use DHL Express.
DHL is asking for a waybill number
We're unable to provide a waybill number.
Please take your return to a DHL ParcelShop service point rather than a DHL Express store.
Can I return my item using a different courier?
Tracking a return
How can I track my return?
How do I know if my return has been received?
How long does a refund take after I return an item?
- Keep your drop-off receipt and tracking details until your refund has been completed.
- Once your refund has been issued, it may take a further 3–10 working days to appear on your original payment method, depending on your bank.
Other return types
Can I return a raffle item?
Yes, you can return a raffle item. Follow the standard return by post process. Drop-offs must be made at a DHL ParcelShop.
How do I return an item bought with Clearpay?
Items purchased with Clearpay can be returned in the usual way, following our standard return process.
Once your return has been processed, your refund will be reflected through your Clearpay payment arrangement in line with Clearpay Terms.
Exchanges
Can I exchange an item?
We don't offer exchanges for online orders. If you would like a different size, colour or item, please return your original item and place a new order.
You can also visit your nearest Foot Locker store and ask whether an exchange is possible in store.