Service Alert: Temporary Phone & Chat Outage
We are currently experiencing a temporary outage affecting our phone and chat support. Our team is actively working to resolve this issue as quickly as possible.
In the meantime, you can still reach us via email or check our Help Center for answers to common questions. We apologize for the inconvenience and appreciate your patience.
Please check back for updates.
To assist you efficiently, please have the following at hand:
- Order number (starts with either 319 or 310)
- Email address used to place the order
- Name used to place the order
Check your order status here.
For other queries, reach out via:
Our chatbot is available 24/7.
Our customer care team is available:
| Monday-Friday | 09:00-20:30 |
| Saturday-Sunday | 10:00-17:30 |
Have a longer question? Submit a request through our webform and our customer care agents will get back to you.
Phone
For assistance with queries regarding Shipping & Delivery, Foot Locker Account, Gift Guide, Foot Locker Stores, Product Information, and Raffles we suggest you use our chatbot or webform.
For security reasons, our customer care team is unable to place orders for you.
Our Customer Care specialists are ready to answer any questions you have.
| +43 720 775008 |
Monday-Friday 10:00-18:00 |
Our email address is service@footlocker.at
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The European Commission provides an Online Dispute Resolution (ODR) platform for you, in case you want to lodge a complaint. Please be aware that we have no obligation to review or accept such complaint.