Contact Us

Need help with your order? Let's get in touch.

To assist you as efficiently as possible, make sure you have the following details on hand:

• Order number (starts with 319)
• Email address
• Name used to place the order

Track your order

Haven’t received your order yet? Check where it is here.

You can also get in contact with us via:

Chat

For quick solutions to your problems, send a message to our Chatbot, which is available 24/7.

Our customer care team is available:

Mon-Fri: 09:00-20:30
Sat-Sun: 10:00-17:30

Email

Got a longer question? Submit a request through our webform, where you can add attachments and photos to support your query.

Phone

For assistance with queries regarding Shipping & Delivery, Foot Locker Account, Gift Guide, Foot Locker Stores, Product Information, and Raffles we suggest you use our chatbot or webform.

For security reasons, our customer care team is unable to place orders for you.

Our Customer Care specialists are ready to answer any questions you have.

Our email address is service@footlocker.be

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The European Commission provides an Online Dispute Resolution (ODR) platform for you, in case you want to lodge a complaint. Please be aware that we have no obligation to review or accept such complaint.