Shipping & Delivery

In Germany, delivery usually takes 2–4 working days.

To check your estimated delivery date:

• Use our Order Status tool with your order number and email address
• Or log in and check “My Orders” in your account.

Unfortunately, this option is not available.

You can monitor your parcel using our Order Status tool with your order number and email address.

You can track your order using our Order Status tool.

Just enter your order number and the email address used at checkout.

We work with multiple couriers.

To find out who’s handling your delivery:

• Check your shipping confirmation email
• Or use the Order Status tool

Each parcel has its own tracking number, so you’ll get one email per delivery if your items are shipped from different locations.

When you order multiple items, they may come from different locations.

Each item will be shipped separately, and you’ll get one tracking email per parcel.

We deliver to home or work addresses in Germany.

We do not ship to:

• PO boxes
• Access points
• Packing stations

We also do not ship to Büsingen am Hochrhein, Helgoland.

You must order from the website that matches your delivery country.

For example, to ship to Germany, place your order on the German website.

Unfortunately, once your order is placed, the delivery and billing addresses can’t be changed.

For future orders, you can update your saved addresses anytime in your FLX account.

Yes. Just uncheck the box that says “Use shipping information as billing address” and enter both separately at checkout.

If your order hasn’t arrived after +4 working days, it may still be in transit.

Please contact our Customer Care team with your order number and email address.

We’ll work with our delivery partner to locate your parcel.

If you're not available, the courier may:

• Deliver to a local collection point (check the address in your tracking info)
• Leave it with a neighbour
• Attempt redelivery

Yes, if available at checkout. Orders can be delivered to participating Foot Locker stores for collection.

Click here for more information about Click & Collect. 

We’re sorry to hear that. Please try the following steps:

• Check if the courier left a delivery card.
• Ask neighbours—your parcel may have been left with them.
• Check your tracking link to see if your parcel was delivered to a collection point.

If still missing, download and complete this form, then send it to our Customer Care team.

We're really sorry about that!

To return the item:

• Go to our Returns Portal
• Select “Product did not match my order” as the reason
• Upload two clears photos of the item and the packaging
• Make sure the item is unused, in original condition, and includes all tags and packaging (shoes must include the original shoe box)

Click here for return instructions.

We’re sorry your item was damaged.

When returning it, select “product was damaged, dirty, worn” as your return reason.

Click here for more return info.

To get your order to you as fast as possible, we may ship items separately.

Please check your order status or shipping emails—your item might be arriving in a different parcel.

If your full order has arrived and something is still missing, contact our Customer Care team with:

• Your order number
• The email address used to place the order

If your order couldn’t be delivered, the courier may return it to us.

Check your tracking link in the "Your order is on its way" email or shipping confirmation for details.

Returned orders can't be resent. You’ll receive a full refund once the return is processed.

No, you won’t be charged customs fees.

If you do receive a customs bill, please contact our Customer Care team for help.

• If you return your entire order, we’ll refund any shipping fees you paid.
• If you’re only returning part of your order, shipping fees won’t be refunded.

Want free shipping next time? Become a FLX member!