Payments & Methods

We accept the following payment methods at checkout or in store:

• Debit card
• Credit card: Visa, Mastercard, American Express
• PayPal: Online - You will be redirected to PayPal at the end of the ordering process.
• Clearpay: Online and in store
• Klarna - In store only
• Apple Pay
• Google Pay
• Gift Cards: How to use your Gift card

For your security, we verify every payment before it is processed. You may see a 3D Secure screen asking for a code from your bank. Simply follow the on-screen instructions to continue.

Please note: 

• If a payment cannot be verified, we may need to cancel your order to keep your account safe.

• Payment authentication (also called 3D Secure) is an extra security step to confirm it is really you making the purchase.

• You may be asked to enter a one-time code or password sent by your bank. If you are unsure what to do, contact your card provider directly. We do not control this process and are unable to override it.

• Your order is only confirmed once your bank approves the payment.

A declined payment is usually caused by a small error. Here is what to check:

• Card details: Make sure the card number, expiry date, and CVV are correct.
• Accepted payment method: We accept Visa, Mastercard, Amex, PayPal, Clearpay, Apple Pay, and Google Pay.
• Your bank: Your bank may have blocked the payment. Contact them directly to find out why.

If you keep seeing an error and no payment has been taken, try again or use a different payment method. If a payment was taken but your order was not confirmed, contact us with the last 4 digits of your card.

• When you place an order, we place a temporary hold (a pre- authorisation) on your card. This is not a charge. The actual payment is only taken when your order is shipped.

• If your order is cancelled, the hold will be released automatically within a few days depending on your bank.

• If you believe you have been charged twice and your order is still active, contact Customer Care and we will look into it for you.

• By card: A hold is placed on your account when you order. You are only charged when your items are shipped.
• By PayPal: If you choose to pay via PayPal, you will be redirected directly to PayPal at the end of the ordering process. Payment is taken immediately when you place the order.
• By Clearpay: Your first instalment is taken at the time of purchase. The remaining instalments follow the Clearpay schedule.

• Select Apple Pay as your payment method in the Payment section or at the Checkout.
• Confirm the payment using your Face ID, Touch ID, or passcode.

• If your payment is declined, check that your card is valid and has sufficient funds, or try another payment method. For further assistance, please contact your card provider.

• If you return an order paid with Apple Pay, your refund will be processed back to the card linked to your Apple Wallet. Please allow 3 to 10 working days for the refund to appear.

• For more information you can visit the official Apple support page.

• Select Google Pay as your payment method in the Payment section or at the Checkout.

• Confirm the payment using your device security method (such as fingerprint, face unlock, PIN, or screen lock).

• If your payment is declined, check that your card is valid and has sufficient funds, or try another payment method. For further assistance, please contact your card provider.

• If you return an order paid with Google Pay, your refund will be processed back to the card linked to your Google Wallet. Please allow 3 to 10 working days for the refund to appear.

• For more information, visit the official Google Wallet support page.

For eligibility, spend limits, payment schedules, missed instalments, and returns, see our dedicated Clearpay page.

If you win a raffle, payment is processed automatically using the card or payment method you provided at registration. Please make sure your details are correct and that you have sufficient funds available before entering.

If the payment fails, the raffle will automatically select another winner.