TikTok Shop Support
If your order was placed through TikTok Shop, support is available directly in the TikTok app:
- Go to Profile
- Tap Your Orders
- Select the relevant order
- Tap Help
- Tap Contact Us
TikTok Shop manages all orders, delivery, returns, and refunds. Foot Locker cannot access, update, or resolve TikTok Shop orders.
Question about Foot Locker? See the sections below.
Already contacted TikTok Shop and still not resolved? Contact Foot Locker Customer Care.
About Foot Locker on TikTok Shop
Yes. Foot Locker is available on TikTok Shop in the UK. You can browse and purchase selected products directly through the TikTok app.
Yes. Products sold through the official Foot Locker TikTok Shop are authentic. This applies only to items sold under the verified Foot Locker seller account.
Prices on TikTok Shop may differ from those on our website or in store. Promotions may run separately.
Orders
Order confirmations for TikTok Shop purchases are sent by TikTok Shop.
Please check your email inbox, spam folder, and TikTok app notifications.
If you still cannot find your confirmation, contact TikTok Shop support.
No. Foot Locker cannot modify or cancel TikTok Shop orders. Open the TikTok app, go to your order, and contact TikTok Shop support as soon as possible, as changes are time-sensitive.
No. FLX points and Foot Locker promotional codes cannot be used on TikTok Shop purchases. Promotions on TikTok Shop are managed separately.
TikTok Shop purchases are not linked to the FLX loyalty programme. FLX points are earned on eligible purchases made through footlocker.co.uk or in store only.
Delivery
Delivery options and timescales for TikTok Shop orders are set by TikTok Shop. Please check the TikTok app or website during checkout for the current options available for your order.
Open the TikTok app, go to your order history, and select the relevant order to view tracking updates. You can also use the tracking link in your dispatch notification.
For missing or delayed TikTok Shop orders, contact TikTok Shop support. Foot Locker cannot view TikTok Shop order or delivery data.
No. Click and Collect and in-store delivery are not available for TikTok Shop purchases. Delivery options are set by TikTok Shop at checkout.
Returns and Refunds
Returns for TikTok Shop orders are managed by TikTok Shop.
Open the TikTok app, go to your order, and follow the return steps provided there.
Foot Locker stores and the footlocker.co.uk returns process cannot be used for TikTok Shop purchases.
No. TikTok Shop orders cannot be returned to a Foot Locker store and cannot be processed through our website. Returns must be completed through TikTok Shop.
Refund timescales for TikTok Shop orders are set by TikTok Shop. For an update on your specific refund, open the TikTok app, go to your order, and contact TikTok Shop support.
Report the issue directly through TikTok Shop support. TikTok Shop manages resolution for incorrect or damaged TikTok Shop orders.
Product and Stock
Stock on TikTok Shop is managed separately from our website and stores. We cannot reserve or transfer stock between channels. Please check footlocker.co.uk or visit your nearest store for availability.
No. Only a selected range of products is available on TikTok Shop. For the full range, please visit footlocker.co.uk.
Yes. If you have a question about a specific product, please share the product name or style number and we will do our best to help.
Please note that purchases made through TikTok Shop are managed separately by TikTok Shop.
Complaints and Escalations
We are sorry to hear that.
TikTok Shop manages fulfilment and order handling for TikTok Shop purchases, so you should first raise the issue directly with TikTok Shop through the TikTok app.
If you have already contacted TikTok Shop and the issue is still unresolved, please contact Foot Locker Customer Care and we will review the case.
Open the TikTok app, go to your order in the TikTok Shop section, and select the help or contact option.
Payments
TikTok Shop accepts payment methods made available at checkout in the TikTok app.
Foot Locker Gift Cards cannot be used on TikTok Shop.
For payment method availability on a specific order, please check directly in the TikTok app at checkout.
Billing and payment issues for TikTok Shop orders are managed by TikTok Shop.
Open the TikTok app, go to your order, and contact TikTok Shop support.
If needed, you may also raise the matter with your payment provider or card issuer.
Buy now, pay later options such as Klarna or Clearpay may be available on TikTok Shop where applicable. These are managed by TikTok Shop and the relevant payment provider, not by Foot Locker.