Before you return — choose the right method
- Returning by post? Create your return label via Ready Returns and send your parcel back by post.
- Returning in store? Do not create a return label — no need to pack your item — simply bring your item, including the original shoebox if applicable to any Foot Locker store.
- Damaged, dirty or incorrect item? This must be returned by post via Ready Returns.
Important: If you have already created a return label, we recommend returning your parcel by post to avoid delays in store.
Important Information
Returns are free*
- All items must be returned to us within 28 days from the delivery date.
- Items must not have been worn, used or washed.
- Items must be in original packaging and all tags attached.
- Shoes must be returned with the original shoe box.
If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to give a refund and we may have to send it back to you. All items are inspected on return.
It is not possible to leave your parcel in a locker for a courier to collect. We will not be able to accept returns of parcels left in a locker.
*Returns are free if you use Foot Locker's return method. You can choose to use an alternative method, although the return is at your own risk. Foot Locker will not be liable for any loss or issue occurring during the return process.
**We do not accept the return of underwear, swimwear, socks or any item not suitable for return due to health protection or hygiene reasons.
Return Instructions
1. Log in to Ready Returns and fill in the email address used to place the order and the order number (it starts with 319).
2. Select the item(s) you would like to return.
3. Select the reason of your return.
4. After selecting the item(s), print out the return label and stick it to the outer box so the courier can scan it. Note: please do not stick the return label on the shoe box, as the item won't be eligible for refund.
5. Take your parcel to your chosen drop-off point* and they’ll take care of the rest! Make sure you get a receipt with a track and trace number.
Note: do not drop your parcel in a locker for the courier to collect. We will not be able to accept returns of parcels left in a locker.