Combo Deals are a great way to get your favourite sneakers and apparel for less. This guide answers the most common questions about how Combo Deals work, how discounts are applied, and our returns policy.
How Combo Deals Work
A Combo Deal is a special offer where you buy one eligible item and get a second eligible item at a discount, or even free.
Simply add two eligible Combo Deal items to your basket. The discount is automatically applied to the lowest-priced item in the deal.
The discounted or free item must also be an eligible Combo Deal item from the same promotion. You cannot choose any item as the discounted one.
The discount is calculated based on the lowest-priced item in the Combo Deal. That discount is then split proportionally between both items.
It depends on the type of discounts:
- Combo Deal + Combo Deal: Yes, you can combine multiple Combo Deal discounts in one order
- Combo Deal + Other promotions: Currently, Combo Deal discounts can only be combined with other Combo Deals.
There is no limit on how many Combo Deals you can apply to your order. However, to prevent fraud, we do have limits on the total value of your basket.
If you have an unmatched set in your basket (for example, 2 buy items and 1 get item), the discount will be applied to the lowest-priced get item.
Returns & Refunds
Our standard return policy applies to Combo Deal items. Here are a few important things to keep in mind:
- If you ordered online: You can return your order here or by returning it to a store.
- If you bought in store: You must return the item to a store. Please bring proof of purchase such as your confirmation email or receipt.
- All items must be returned within 28 days of the delivery date. For store purchases, within 28 days of the purchase date.
- We cannot accept returns of underwear, swimwear, socks, or any items not suitable for return due to health or hygiene reasons.
- Items must be unworn, unused, and unwashed with all original tags attached and in their original packaging. Shoes must be returned in their original box.
- The refund amount for each item will be adjusted to account for the Combo Deal discount.
- You can return a single item from a Combo Deal. You do not need to return both items.
- There are no restocking fees for Combo Deal returns.
For our full return policy, visit our Returns and Refunds page.
When you buy items as part of a Combo Deal, the discount is spread proportionally across each item. If you return one item, your refund will be the original price of that item minus its share of the discount.
Buy 1, Get 1 Free example:
You buy two items at different prices. The full value of the cheaper item is spread proportionally across both. If you return the more expensive item, you receive its price minus its share of the discount. The same applies if you return the cheaper item.
Buy 1, Get 1 50% Off example:
The 50% discount on the cheaper item is split proportionally across both items. Each item is reduced by its share, and your refund reflects the reduced price of whichever item you return.
Exchanges are not available for Combo Deal items. If you would like a different size or colour, please return the original item and place a new order.
You can return a single item from a Combo Deal without returning both. Your refund will be adjusted to reflect the discount applied to that item.