Before you return — choose the right method
- Returning by post: Return Orders Here
- Returning in store: Do not create a return label — no need to pack your item — simply bring your item, including the original shoebox if applicable to any Foot Locker store.
- Damaged, dirty or incorrect item: Return Orders Here
Important: If you have already created a return label, we recommend returning your parcel by post to avoid delays in store.
Returning by Post
How do I return an item by post?
You have 28 days from the delivery date to return your item. All returned items must be in their original condition.
- Return Orders Here
- Select the item(s) you want to return
- Choose a reason for return
- Download and print your return label
- Stick the label on the outer shipping box — not the shoe box
- Drop off your return at a UPS drop-off point
- Keep your receipt with tracking details until your refund is processed
Important:
- Do not leave returns in a locker — we are unable to collect them
- Keep your return and drop-off receipt
Returns are free if you use Foot Locker's return method. If you choose an alternative method, the return is at your own risk and Foot Locker will not be liable for any loss or issue during the return process.
I don't have a return label
You can create a label: Return Orders Here.
How can I track my return?
Your parcel remains your responsibility until it arrives back at Foot Locker. Make sure you get proof of postage in case you need to contact us about your return.
Keep a note of the tracking number found on your return label.
What if my return doesn't fit in one box?
Each package needs its own unique return label.
- Return Orders Here
- Select the items for the first package
- Generate and print the return label for that package
- Repeat the steps for each additional package
Please note: Items from multiple orders cannot be packed in the same box and returned as one shipment. Each package must have its own return label.
Returning in Store
How do I return an item to a Foot Locker store?
You can return eligible items to any Foot Locker store for free within 28 days of delivery. All items must be in their original condition, unworn and with labels still attached.
What to bring:
- Your proof of purchase (receipt, invoice, or order confirmation)
- The item in its original condition with all tags attached
- Shoes must be returned with the original shoe box — do not pack or seal in a shipping box
We do not accept in-store returns for:
- Underwear, swimwear, socks, or hygiene-sensitive items
- Worn, washed, or damaged items
Please note: Items purchased in-store should only be returned in-store. Store purchases cannot be returned online.
Can I return an online order to a store?
Yes, you can return online purchases in-store, as long as the item was not received damaged or incorrect.
If your item was damaged or incorrect, it must be returned by post: Return Orders Here.
I bought an item in a Foot Locker store — can I return it by post?
No. Items purchased in-store must be returned to a Foot Locker store. Store purchases cannot be returned by post.
Find your nearest Foot Locker store
Special Return Types
I bought an item through a raffle. Can I return it?
Yes, you can. Return Orders Here and follow the same process as any standard postal return.
Can I exchange an item?
A direct online exchange is not currently available. If you would like a different item, return the original and place a new order.
You can also exchange an item in store, provided it meets the return conditions.
Need More Help?
When will I receive my refund?
For all information on refund timelines and cancelled orders, visit our Refunds article.
I received a damaged, faulty or wrong item
For all information visit our Damaged, Faulty & Wrong Items article.